Customer Support Administrator
City of London
Overview
We are looking for a Customer Support Administrator to join our growing Customer Success team at Chambers and Partners.
Main Duties and Responsibilities- Assisting law firms and other contacts (via phone and email) with their queries about our guides, research methods, schedules, practice area definitions and submission guidelines
- Managing the enquiries case queues, dealing with customer queries
- Assisting firms in uploading their submission documents
- Contact and account details management
- Providing firms and ranked individuals with instructions on how to access Chambers content
- Troubleshooting on the upload system/website
- Attention to detail
- Ability to work unsupervised
- Ability to work with tight deadlines and multiple projects
- Highly organised
Office Angels, UKLondon, 2 mi from City of London
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