Customer Support Administrator

placeCity of London calendar_month 

Overview

We are looking for a Customer Support Administrator to join our growing Customer Success team at Chambers and Partners.

Main Duties and Responsibilities
  • Assisting law firms and other contacts (via phone and email) with their queries about our guides, research methods, schedules, practice area definitions and submission guidelines
  • Managing the enquiries case queues, dealing with customer queries
  • Assisting firms in uploading their submission documents
  • Contact and account details management
  • Providing firms and ranked individuals with instructions on how to access Chambers content
  • Troubleshooting on the upload system/website
Skills and Experience
  • Attention to detail
  • Ability to work unsupervised
  • Ability to work with tight deadlines and multiple projects
  • Highly organised
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