Radiology Booking Clerk
Job overview
If you have highly effective admin and organisational skills, there is an opportunity to join the Radiology Team as a Booking Clerk supporting the Booking Teams for 22.5 hours per week.
This role is also the central point of communication for other hospital departments, GPs and outside agencies so we are looking for an individual who has the ability to communicate effectively with colleagues, patients and medical teams.
Main duties of the job
Duties include making and taking telephone calls which may need escalating appropriately, booking appointments and general enquiries. Previous admin experience is essential together with excellent computer skills with medical terminology and as we are a busy department the ability to "think on your feet" and remain calm would be an asset.
This is a busy role which will involve multi-tasking with ever-changing priorities and working autonomously and without direct supervision. Our ideal candidate will be flexible, adaptable and willing to work as part of our busy but supportive team so if you think you have the qualities to fill this post, then we would like to hear from you.
Training and support will be given to the successful candidate and the working hours can be flexible.
Working for our organisation
At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person-centred care we pride ourselves on.
We are proud to be in the top 20 best hospitals to work for in the country.
We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.
A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.
We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We’ve even got a pool!
We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we’re providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.
Detailed job description and main responsibilities
To be responsible for the day to day running of Radiology Appointments including patient queries and booking appointments.
Please see the attached Job Description for the full list of duties.
Person specification
Qualifications
Essential criteria- Educated to GCSE level including English and Maths
- Good IT knowledge and keyboard experience
Experience
Essential criteria- Experience of working in a customer/patient facing role
- Demonstrate ability to work as part of a team
- Understand the importance of confidentiality
- Previous experience of working in Healthcare
- Experience of dealing with the general public