Medical Receptionist

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice Ensure the efficiency of appointment system and monitor flow of patients into consulting rooms and treatment rooms.

• up appointments.

Ensure total familiarity with all appointment systems Monitor effectiveness of computer system and report any problems Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.

Responsible for call/recall administrative system for chronic disease registers Use of office equipment including fax, franking machine, photocopier etc in line with practice procedures Ensure reception and waiting areas are kept neat and tidy, with up to date information displayed Keep own work area tidy, mindful of patient confidentiality Premises: o Adhere to the opening and closing procedure for the building to maintain satisfactory security of the premises.

They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers.

All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, and the practice Infection Control policy.

This will include: Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Actively reporting of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role Reporting potential risks identified Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal Development: The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include: Participation in an annual appraisal , including taking responsibility for maintaining a record of own personal development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality: The post-holder will strive to maintain quality within the Practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication: The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly Contribution to the Implementation of Services: The post-holder will: Apply Practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate Hours of Work Required to work the times shown in the following table; however such hours may vary on a week to week basis and the hours illustrated below are not fixed.

• 21.5hrs Mon2:30pm
• 6:30pm Tue 8am
• 12pm Wed 10:30am
• 6:30pm Fri 11am
• 6:30pm Post 2
• 20hrs Tues 1pm
• 6:30pm Wed 1pm
• 6:30pm Thu 1pm
• 6:30pm Fri 8am
• 12pm Post 3
• 17.5hrs Mon 8am
• 12pm Tue 2:30pm
• 6:30pm Thu 1pm
• 6:30pm Fri 8am
• 12pm