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Hours of Work: Monday to Friday, 08.00 am to 05.00 pm, 1 hour unpaid lunch break - 40 hours per week.

You will also be responsible for handling Customer Care enquiries. This will involve direct contact with the customer, by both phone and email, and liaising with internal stakeholders to ensure cases are handled in an efficient and effective manner.

As you will be attending to different areas of the business, the ability to organise and prioritise will be paramount to your success in this role.

Requirements:

• Excellent organisational and interpersonal skills.
• Good attention to detail, with the ability to multitask.
• An excellent administrator with an understanding of its inherent importance with the highest level of organisation.
• Excellent communication skills, with a strong ability to work with both internal and external stakeholders.
• Ability to use initiative.
• Excellent workload prioritisation skills.
• An excellent user of Excel, with quick data input skills, and an understanding of processing and analysis.
• Proficient IT skills – including the wider MS Office package, with the added ability to learn new systems.
• Drive quality throughout all activities to allow us to build on our position as market leaders and supplier of choice for high value residential developments throughout the UK.
• Demonstrate the Company Values, both personally and within your team.
• Observe all safety rules and procedures, ensuring that the work area, equipment and materials are left in a safe state; and that reasonable care is taken for the health and safety of all fellow employees and any other persons within the work area.
• Work in a manner that actively seeks to reduce any negative environmental impact in relation to the processes and procedures operating within their area and across the wider business e.g. reduction of waste, recycling etc.
• Carry out and comply with all company policies, procedures and instructions and any other reasonable duties deemed necessary by the company.

Role Accountabilities:

• Working with the Operations Office Manager to ensure the customer journey is a priority.
• Creating and processing orders, through use of our internal systems.
• Working with the wider team to ensure correct item batching and order management.
• Working with the Design Team and Sales Team to ensure the Sales & Operations planning is being adhered to.
• Updating our system with customer details and chasing relevant information where required.
• Gathering information and updating internal and external stakeholders.
• Working with Finance to ensure commercial details are processed correctly.
• Directly handling cases from customers. Obtaining crucial information that will result in the efficient handling of the cases in the most cost-effective manner possible.
• Maintaining our on-site remedial diary.
• Creating reports on Customer Care Cases for further analysis.
• General operation administration as required, where bottlenecks are experienced.
• Drive quality throughout all activities to allow us to build on our position as market leaders and supplier of choice for high value residential developments throughout the UK.
• Demonstrate the Company Values, both personally and within your team.
• Observe all safety rules and procedures, ensuring that the work area, equipment and materials are left in a safe state; and that reasonable care is taken for the health and safety of all fellow employees and any other persons within the work area.
• Work in a manner that actively seeks to reduce any negative environmental impact in relation to the processes and procedures operating within their area and across the wider business e.g. reduction of waste, recycling etc.
• Carry out and comply with all company policies, procedures and instructions and any other reasonable duties deemed necessary by the company.

Benefits:

• 23 days holiday plus bank holidays (rising after 5 years continuous service)
• Christmas closure
• MHFA England Mental Health First Aiders
• Free Parking
• Perks at work – Discounts
• Corporate Clothing
• Professional Development
• Pension

Benefits:

• Company events
• Company pension
• On-site parking

Schedule:

• Monday to Friday

Application question(s):

• Do you live within a 40 minute commute to Donington?

Work authorisation:

• United Kingdom (required)

Reference ID: Operations Administrator - Customer Care