Soft Facilities Monitoring Officer

We are recruiting for a Soft Facilities Monitoring Officer in the West Midlands:

This is a 12 Month FTC

We are recruiting for a Soft Facilities Monitoring Officer to oversee the quality and compliance of Soft Facilities Management (FM) services, including cleaning, catering, pest control, and security, under the organisations PFI contract. The role involves leading audits, managing KPIs, ensuring adherence to national standards, and improving service delivery.

Role and Reponsibilities:

• Lead and manage PLACE assessments and audits of Soft FM services (e.g., cleaning, catering, pest control, security) for the Trust’s PFI contract
• Coordinate and monitor service quality, ensuring compliance with national standards and improvement of service delivery
• Manage KPI systems, performance metrics, and address escalated queries related to the PFI agreement
• Ensure organisation-wide adherence to cleanliness and food safety standards
• Create reports and action plans to enhance service quality, liaising with internal and external stakeholders

The Successful candidate will have:

• Degree or equivalent in Facilities Management (HNC Level or higher)
• Experience in Soft FM services within a healthcare environment
• Proven ability to manage service contracts, audits, and performance evaluations
• Strong communication, leadership, and problem-solving skills
• Knowledge of regulatory requirements and infection prevention control

For more information on this opportunity please contact Lauren Sullivan on or alternatively email as soon as possible.

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