3rd Line Support Engineer
3rd Line Support Engineer
Location: Kingston Upon ThamesSalary: up to £53,000
Are you an experienced IT specialist seeking your next opportunity
About the company
Our client is a global leader in body-worn video technology, dedicated to enhancing safety, innovation, and progress.3rd Line Support Engineer
Location: Kingston Upon ThamesSalary: up to £53,000
Are you an experienced IT specialist seeking your next opportunity
About the company
Our client is a global leader in body-worn video technology, dedicated to enhancing safety, innovation, and progress.Position Overview
The 3rd Line Support Engineer is a key member of the Helpdesk team, responsible for providing expert-level assistance for Digital Evidence Management Software DEMS and internal IT infrastructure.
Responsibilities- Serve as the primary escalation contact for DEMS and IT-related concerns via phone and email.
- Record, monitor, and resolve software-related support cases, providing timely updates.
- Investigate and troubleshoot advanced software and IT infrastructure challenges, escalating when needed.
- Deliver training sessions and assist with the deployment of DEMS software and IT systems.
- Oversee third-party IT vendors and software solutions.
- Configure, install, and maintain desktops, laptops, and servers, ensuring compliance with security protocols.
- Participate in an on-call rota to support customers requiring extended service levels.
Candidate Requirements
Essential Skills and personal qualities- Expertise in managing Windows Servers, Active Directory, networking DNS, DHCP, TCP/IP, and firewalls.
- Experience handling MS Exchange and MS SQL.
- Knowledge of Azure Portal and cloud system monitoring.
- Strong ability to install, update, and troubleshoot software.
- Analytical mindset with a structured approach to problem-solving.
- Excellent communication and documentation abilities.
- Capable of working independently, prioritizing tasks effectively, and meeting deadlines.
- Willingness to work flexible hours when required.
- This role requires passing police vetting procedures.
Apply now to Just IT and we will review your application. If you are suitable for the role, we will be in contact to discuss this opportunity.