Receptionist - Hillrise Newhaven
Come and join us
We're looking for people who share our values (compassion, accountability and optimism) to help us provide high quality care to the patients, carers, families and local communities we serve. We specialise in providing NHS mental health and learning disability services.
So what can we offer you in return?
We're an organisation which puts people first. We'll do everything possible to help you feel respected, valued and included. We'll help you learn, acquire new skills and gain further experience to support your career development. And we'll provide the opportunity for you to bring your fresh ideas to work about how we can do things differently and continue improving.
You will also be joining a health and care system committed to working together to do the best we can for the communities we serve. Above all, at Sussex Partnership you'll have the chance to make a difference to the lives of the patients, carers and families across our communities.
As a Trust we are committed in making a difference. Your development is important to us, so don't forget to ask us during interview what opportunities we can offer. We can offer fully funded lifelong learning opportunities such as an apprenticeship from GCSE to Masters level.
If you like the sound of that, then come and join our team.
Job overview
Full Time Band 2 Administration Assistant
Lewes and Havens Assessment and Treatment Service
An exciting opportunity has arisen in the High Weald, Lewes and Havens Assessment and Treatment Service for 1 full time Band 2 Administration Assistant based at Hill Rise, Newhaven.
We are looking for a well-organized, efficient administrator to be an effective member of the team.
Preferably you will have experience in a medical setting or administration experience elsewhere. You will have good communication, organisational and time management skills. An ability to prioritise effectively in a busy environment is essential and well as having a flexible approach.The main duties of the role include filing clerk duties alongside undertaking reception responsibilities and general administration tasks.
You must be proficient in the use of Microsoft Office including ‘Outlook’ and ‘Word’. Experience in the use of databases is desirable as well as running and maintaining a complex filing system.
Hours: 37.5 Monday - Friday 8.30am to 5pm.
For an informal discussion please contact Sammie Williams. [email protected]
Main duties of the job
Reception Duties
Working shifts on the out-patient reception desk.
Answering telephone calls, taking messages and passing on accurate information to the relevant members of staff.
Deal with room bookings sent to the Outlook inbox and keep staff updated with their booking requests.
Meet and greet service users, visitors and staff into the out-patient unit. Ensure that the person they are visiting is contacted regarding their arrival.
Promote a positive image of the department by checking that notices and leaflets are up to date and well presented.
Ensuring the reception area and clinic rooms are tidy and secure at the end of each working day.
Opening the daily incoming post and passing to relevant person.
Preparing prescription requests for reception supervisor.
Working for our organisation
As a mental health trust, Sussex Partnership places a huge focus on the wellbeing of our staff, as well as ensuring our reward packages reflect the immensely important work they do.
Your benefits:
- Access to a host of discount schemes including Blue Light Card!
- Generous holiday entitlement (starting at 27 days + 8 bank holidays)
- Excellent NHS Pension
- Discounted gym memberships
- A position within a trust rated as ‘Outstanding’ for caring and ‘Good’ overall by the CQC
- Access to full psychological support via our internal wellbeing team
Excellent supervision programmes, with ongoing opportunities for training and development
Detailed job description and main responsibilities
Administration Tasks
Dealing with routine enquiries in a pleasant and helpful manner, communicating relevant information and referring to others as appropriate.
Ensure that general office supplies are monitored especially with regards to the patient filing system.
Ensure that all complaints, comments and suggestions are dealt with appropriately by timely reporting to supervisor.
Person specification
Qualifications
Essential criteria- NVQ2 or equivalent or GCSE at Grade C or above in English and Maths
Knowledge/Experience
Essential criteria- Previous experience of working in an administrative environment using computerised data systems.
- Understanding of Data Protection Act.
- Experience of working in a customer service environment particularly reception.
Sussex Partnership NHS FT is committed to supporting a diverse workforce that reflects our communities. Our workforce is currently under-represented from Black and Minority, Ethnic and disabled communities and we would welcome applications from these communities.
We regret that we are unable to advise candidates if they have not been shortlisted. If you have not heard from us within three weeks of the closing date please assume that you have been unsuccessful on this occasion.
In the event of an excessive number of applicants the Trust reserves the right to close this vacancy earlier than indicated.
Sussex Partnership NHS Foundation Trust takes its responsibilities for the safeguarding and protection of children and young people and vulnerable adults very seriously and expects this of all its employees and bank workers. The Trust works with adult and children’s social care to ensure that the integrated service has systems in place to equip staff and bank workers with the knowledge and skills to recognize abuse, and take action to safeguard and protect vulnerable adults and children and young people.It is expected that all staff and bank workers familiarise themselves with the appropriate structures and policies and with the Sussex child protection and safeguarding procedures and the Sussex multi-agency policy and procedures for safeguarding vulnerable adults and undertake the relevant essential training and further training appropriate to their role.
Successful candidates are normally offered salaries at the bottom of the relevant salary range. However, where previous or equivalent NHS experience in a similar role can be demonstrated and evidenced, this may be taken into consideration when setting the starting salary.