Receptionist

Dragon Ultrasound

Llantrisant, South Wales - five minutes from M4 J34

Practice Info:

• Dragon Ultrasound offers medical and pregnancy ultrasound scans, accepting self-referrals and referrals from GPs/other healthcare professionals.
• One reception room and one ultrasound examination room.
• Electronic booking system - telephone and online bookings accepted.
• Free, secure, on-site parking.

Opening Hours:

Sunday: 9:00am - 1:00pm

Monday: 9:00am - 1:00pm

• Wednesday: 10:00am - 2:00pm

• Friday: 10:00am - 2:00pm

*(Wednesday and Friday clinics start from February 2025)

Paid Working Hours: 12 hours/week.

Wednesday 10:00am - 2:00pm (four hours work).

Friday 10:00am - 2:00pm (four hours work).

Sunday 9:00am - 1:00pm (four hours work).

Pay: Monthly.

• Greet and assist clients/visitors.
• Help manage our appointment system, ensuring efficient scheduling.
• Handle phone calls, emails and correspondence, addressing requests/queries promptly and politely, while maintaining confidentiality.
• Prepare and write request forms for clients.
• Scan and organise client-related documentation.
• Use chip and pin device to take bookings/payments, in person and via telephone.
• Support the sonographer, helping the clinic/list run smoothly.
• Chaperone the sonographer for certain examinations e.g. a transvaginal scan.
• Keep the reception room tidy, clean, and organised.
• Inform manager when stock is low.
• Prepare room/list for next clinic shift, communicating handover information to colleagues.
• Participate in mandatory training and audits, as needed.
• Deal responsibly and proactively with complaints.
• Build positive rapport with clients and encourage great feedback.

• Patient and kind to clients/colleagues.
• Presentable and friendly demeanour.
• Excellent telephone manner.
• Excellent communication and interpersonal skills, with the ability to interact politely and empathetically with a diverse range of clients.
• Good handwriting and attention to detail when writing request forms.
• Hardworking and resourceful.
• Punctual.
• Experience and knowledge of Microsoft Word.
• Satisfactory DBS check prior to starting work.

• Previous experience working as a receptionist in a healthcare setting.
• Experience and knowledge of working in a sales environment and taking payments.
• Flexibility/interest in working extra shifts, when other members of staff are on annual leave/sick eg. Monday morning, Tuesday (11:00am -7:30pm) and/or Thursday evening.