Assistant Service Manager - NHS
Support theServiceManager withthe collation, presentation and,as appropriate,the analysis of data so that the General Manager and Care Group Clinical Lead have access to timely and accurate information on all key performance indicators. Riskandclinicalgovernance: Support the Service Manager to manage the implementation of effective systems,control processes and risk management arrangements in the Service Support the monitoring of compliance with internal and external governance and best practice requirements in the Services, Support conflict resolution from patients, staff, suppliers, other internal and external service providers and partner organisations in the Service.
To investigate and, when required, respond to complaints in line with Trust Policy. Staffmanagement: Managerially responsible for specified administrative staff within theService. Set objectives and review performance of delegated admin staff, identifying individual training and development needs and promote continued personal and professional development.Manage sickness, disciplinary and performance issues in line with Trust policies. Comply with all relevant Trust policies and standing financial instructions. Inductadministrativestaffinline withTrustpoliciesand procedures. Financialmanagement: Support the Service Manager to manage and monitor performance so that the Service meets itsfinancial and operating targets.
Manage the Administrative andClerical budget delegated, within the service ensuring that expenditure iswithin agreed limits andthatthe General Manager remains informed of related issues. Monitor of locum and agency staff usage, investigating reasons for increased usage where appropriate.
Identification of any anomalies or trends in expenditure, undertaking further investigation and identifying causes as appropriate in conjunction with the Service Manager.