[ref. c55690817] Administration Clerk (|Band 2) - Steeton
Be part of our future landscape
At Airedale, we are committed to promoting equality, diversity and inclusion. We actively encourage applications irrespective of people’s age, lived experience of living with a disability or long-term conditions, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.
Increasing our diversity and supporting our organisation to be more inclusive is a key priority here at Airedale and our teams are at the centre of how we work towards this.
We appreciate all people may have diverse and individual needs and we pride ourselves on supporting all people to thrive and flourish at work. We have frameworks in place that support reasonable adjustments and flexible working for colleagues throughout their working lives which starts at recruitment.
These are exciting times for Airedale. We have the once-in-a-career opportunity to be involved in the planning and building of a completely new hospital here on our Steeton site by 2030. By joining us now you’ll be a key part of our journey over the next few years, with the chance to input into a state-of-the-art, modern healthcare facility that will deliver care to our communities for decades to come.We are also on the journey to a new electronic patient record, part of our wider ambition for our digital future – a future that builds on our significant telemedicine and digital care success. Ultimately, what makes Airedale special is our people.
Not just our staff, but our volunteers, patients, visitors, and wider population who make up the Airedale family. This is a Trust that sits at the heart of our community, and our communities are very proud of their Trust.
Job overview
To facilitate the delivery of high quality care by ensuring efficient running of the appointments system in the Pre-operative Assessment Unit and to assist in ensuring that electronic waiting lists using the computer systems are updated accordingly in conjunction with all Clinicians and Managers.
This position is not currently eligible for a certificate of sponsorship in line with Home Office guidance as it does not appear on the skilled worker visa occupation list.
If you currently hold a different type of visa allowing you to work in the UK we would welcome an application from you. If your visa expires or there is a change in status during your employment, the Trust will be required to review your employment which may result in the termination of your employment to comply with the relevant immigration legislation
Main duties of the job
To provide administrative support relating to the appointment and reception services for the Pre-operative Assessment Unit and ensuring all clinics are prepared to the highest standard- Liaising with nursing staff, consultants, secretarial and other disciplines.
- Adhering to Trust and departmental standards.
- Inputting computer transactions to ensure correct appointment bookings.
- Inputting accurate information about clinic attendances.
- Greeting patients.
- Booking patients into clinic and inputting appropriate computer information.
- Arranging return clinic appointments if necessary.
- Update the relevant consultant’s waiting list.
- Assisting patients with general enquires.
Working for our organisation
We are delighted to offer a wide range of benefits to employees including:
- Cycle to Work
- Travel Scheme
- Childcare Vouchers with Salary Sacrifice
- Onsite Nursery
- Buying and Selling Annual Leave
- Car Leasing
- Employee Assistance Programme
- Employee Health and Wellbeing
- Extensive Reward Scheme
- Counselling Service
- Financial packages including Vivup and Wagestream
- Staff Networks, Enable, Rainbow, Gender, Race Equality Ecoaware & Admin Network.
Our values:
We understand that it’s down to the hard work, effort and dedication of our staff that makes a difference for our patients. Our people really do make our Airedale experience – we take pride in fostering a friendly, effective and caring work environment. Our values are part of our DNA, which are:
- Committed to Quality of Care
- Compassion
- Working together for patients
- Improving Lives
- Everyone Counts
- Respect and Dignity
Got questions before you apply, please contact the recruiting manager to find out more.
Detailed job description and main responsibilities
Help patients, relatives and colleagues by dealing with telephone and face to face enquiries in a constructive and sympathetic manner, tact may be required for situations where it is necessary to communicate unwelcome information.
To ensure all necessary medical records where appropriate are obtained both internally and from other providers and prepared for clinic appointments in accordance with clinic requirements in a timely manner.
Protect patient privacy by ensuring that all data and information relating to them does not pass to unauthorised individuals or organisations by ensuring it is held in the strictest confidence.
Responsible for booking and monitoring patient transport as required in line with NHS and Trust policy.
Provide accurate clinic information regarding bookings and waiting times from the PAS system as required. Including where required the provision of additional adhoc data and reports for managers, supervisors and consultants.
Provide cross cover within as required for planned and unplanned leave as necessary, within the areas of Ward 20/Theatres/Procedure Suite/Dales Suite.
Ensure the effective and efficient running of the department by managing own workload, working on own initiative and planning and prioritising as necessary, act independently, deciding when necessary to refer to the appropriate Supervisors / Managers.
Attend individual staff development reviews in which training and development needs will be identified and planned, also to ensure that you attend mandatory training as directed by the Speciality Admin Manager.
Undertake any other duties as directed by the Speciality Admin Manager or Supervisor/Senior Administrator for the successful performance of the role.
Person specification
Qualifications
Essential criteria- GCSE (or equivalent) in Maths / English
- OCR 2 word / text processing certificates or equivalent experience
- NVQ level 2 in Customer Care/ Business
- Administration/ Office or equivalent
Experience
Essential criteria- Experience of working in a busy office environment
- Dealing with the general Interview / Application form public
- NHS / Health care background
- Use of health systems (SystmOne)
Knowledge
Essential criteria- Understanding of office environment / practices
- environment / practices Knowledge of working with NHS organisations and working practices Interview / Application form Basic understanding of Caldicott & Data Protection principles and Confidentiality
- Knowledge of working with NHS organisations and working practices
Skills
Essential criteria- Good written, verbal & interpersonal communication skills
- Competent in Microsoft Office software or equivalent administration programs
- Medical records handling
We are happy to discuss flexible working opportunities.
NOTE: This vacancy may close before the advertised closing date if sufficient suitable applications are received.
If you are offered a position which requires you to undertake a Disclosure & Barring Service (DBS) check, Airedale NHS Foundation Trust will administer the DBS check on your behalf and will recover the cost (Enhanced £54.40, Standard or Basic £26.40) from your first full months salary. This is a condition of your employment.
In applying for a post that requires a DBS check you are confirming that you have read and understood the DBS Privacy Policy for Enhanced and Standard Checks (Click here for the privacy policy)
You are encouraged to participate in the DBS Update Service and pay the £16 cost per year.