Claims Handler
Your new role
Do you have experience of case management and handling Insurance claims?
Looking for a role where you can use your investigative and negotiation skills?
Then National Highways have the role for you.
We have an exciting opportunity for a Claims Handler to join the Green Claims Team. As a Claims Handler you'll be responsible for managing a portfolio of cases; working with a range of stakeholders to ensure the collation of robust information cost packs meets the quality standard required and claims are settled in a timely manner.
This role will be worked on a hybrid basis and you will be required to work 2 days per week in our Mansfield office.
What you'll be leading on- Responsible for a portfolio of cases; working with a range of stakeholders to ensure claims are thoroughly investigated; supported with a wide range of evidence from all relevant sources to provide recommendations to the Claims Manager on resolutions.
- Work closely with the legal department and barristers to discover supporting evidence for claims, ensuring all decisions withstand scrutiny and are compliant with regulations and legislation to protect National Highways.
- Responsible for thoroughly investigating cases to ensure all evidence is factual; responsible for direct contact with claimants, interrogating the claimant's version of events; applying professional judgment and experience to support the resolution of cases.
- Closely work with insurers, service providers, Traffic Office service, ROC/RCC, inspectors, quantity surveyors, estimators, and area teams to obtain information to support case resolution in a timely manner.
- Successfully close cases either through negotiation with insurers and loss adjusters to agree settlement figures or by sending the Claims Manager recommendations on the best value outcome.
- Produce recommendations and reports for the Claims Manager, ensuring these are all recorded accurately for auditing purposes, providing robust arguments to aid decision making on individual cases.
- Experience of handling cases, within an insurance claims environment (desirable).
- Excellent negotiating and client management skills.
- Able to work under pressure and prioritise workload effectively.
- Excellent interpersonal, communication skills.
- Previous experience in office administration, and competent IT skills; particularly Microsoft Word and Excel
A bit about us
Delivery is a huge collective exercise, with collaboration between Business Services - BS - and every other part of the business. Getting it right means success for us all. Our remit in BS is very broad - and there is a lot to do.