Apprentice Digital Support Technician - 14742

apartmentNorth Lancs Training Group Ltd placeHapton calendar_month12/11/2024

Exertis in Hapton are recruiting for an Apprentice Digital Support Technician. The successful candidate will work towards completing a Level 3 Digital Support Technician apprenticeship over the duration of 18 months.

Job description:

Assist in maintaining the health, performance and stability of our IT systems
Monitor, troubleshoot and maintain systems to ensure continuous uptime and efficient operation
Use monitoring tools to oversee servers, applications and network devices or uptime, performance and potential issues
Identify, log and escalate issues according to established protocols and response times
Respond to alerts and notifications, perform basic troubleshooting and escalate complex issues to senior team members
Compile and review system performance data to ensure systems operate optimally
Assist with scheduled maintenance, backups, updates and other regular tasks to ensure system stability
Help to maintain accurate documentation for procedures, system configurations and troubleshooting steps
Provide clear and concise updates to relevant teams regarding ongoing issues or incidents

Requirements:

Keen interest in IT
Strong desire to start a career with a focus on system monitoring, network administration or IT support
Basic IT knowledge, with familiarity with operating systems such as Windows and Linux and general networking concepts
Problem solving skills and the ability to think analytically
Attention to detail
GCSEs in English, Maths and IT, with additional IT certifications being beneficial

Hours: Monday - Friday 09:00-17:30 (breaks AM & PM) 37.5 hours per week

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