EPR Network Infrastructure Lead

Job overview

Assist the Networks, Telephony & Switchboard Manager with technical matters relating to the voice and data communications infrastructure of the Trust, in particular those technical deliverables/enhancements required to support the Epic EPR programme.

Act as technical reference point for the voice & data network infrastructure and takes responsibility for upgrades, new installations and implementations to meet the requirements of the HIS and the EPR programme.

• Responsible for the voice and data networks for the South Devon Health Community, where the HIS has responsibility for providing these services
• Providing solutions to complex networking technical problems.
• Motivating and Technical Leadership to Junior members of the Team in a fast moving/changing environment
• Communication of highly complex information.
• In depth knowledge of the TCP/IP network protocol and network addressing issues, including those specific to the NHS.
• In depth knowledge of firewall technology and understanding of managing a secure IT environment.
• Responsible for ensuring the voice and data communications networks perform to agreed service levels
• Responsible in diagnosing networking faults, providing solutions and escalating to suppliers where appropriate
• Responsible for ensuring that all networking operating system and relevant software/firmware is at the correct revision level
• Ensures that any new installations of hardware and software are performed/supervised and completed to meet at least the requirements of the SLA.
• Ensures in ensuring maximum availability of networks to users involving out of hours work where necessary.
• Takes part in any out of hours rota during weekdays and weekends as required
• Responsible for managing the access control and operation of the secure gateway to the NHS network and the Internet, as defined by IT Security Policy.

Working for our organisation

Why Work With Us

You will be part of a small team responsible for managing the network infrastructure underpinning digital systems in the local health community and wider One Devon area.

You will contribute towards the achievement of our goal of making a positive impact upon the lives of patients and staff, through the provision of a robust and functional digital infrastructure. You will be working within a supportive, innovative and modern environment where ideas are shared and valued.

• Communicating with both internal and external personnel up to board/executive level.
• Uses influence & persuasion skills to secure agreement/co-operation
• Communicate highly complex technical information, tailoring approach to suit audience
• Identify priorities for system design, development and operation
• Work effectively with EPR programme stakeholders to ensure programme delivery and benefits realisation
• Able to analyse complex scenarios such as system failures, fault-finding, or non-optimal performance where solutions require detailed analysis and evaluation of multiple options/solutions.
• Use judgement to identify and recommend preferred options/solutions taking into account clinical and operational impact
• Plan, oversee and manage complex technical implementations having significant impacts on clinical and operational areas
• Manage complex workstreams involving multiple parties and/or technical disciplines
• Maintain agility of approach in response to changing priorities and developing situations

Person specification

Qualifications and Training

• Educated to degree level or relevant equivalent experience
• ITIL Foundation certification

• CCNA, CCNA Voice, CCNP, CCNP Voice
• ACSA,ACMA,ACSP

Knowledge and Experience

• Proven data communications experience
• Proven experience of data cabling techniques including CAT5e, CAT6a and Fibre acceptance testing
• In depth knowledge of all aspects of voice & data networking
• In depth knowledge of network security devices such as firewalls and Policy Management Platforms
• In depth knowledge of TCP/IP networking and associated network addressing issues, including addressing issues specific to the NHS
• Practical experience of NHS procurement procedures
• Proven experience in managing and developing Network technical experts

• • Experience of working in a multidisciplinary team.
• • Experience of working with CheckPoint, Fortinet, Palo Alto & Cisco Firewall Technologies
• • Experience of working with Aruba ClearPass
• Fibre Optic cabling (OM1, OM2 & OM3

Specifc Skills

• Excellent organisational ability and good interpersonal and motivational skills
• Presentation skills

You will be joining the organisation at an exciting time. As the first fully integrated care organisation in England, we are working to improve the way we deliver safe, high-quality health and social care. We have a positive and vibrant working atmosphere, we are proud of our investment in our staff both in terms of developing potential career skills and valuing people.

If you provide support to a family member or friend with health or care needs, we aim to be a Carer-friendly employer. We have a ‘Staff Carers’ policy which includes flexible working where possible and a Carer’s Passport scheme that links you into support and discounts.

• We reserve the right to close vacancies early if we receive a high volume of applications. Please apply promptly
• Please read the job description and tailor your application to reflect the role
• Correspondence will be via Trac, text and email. Please check your email and Trac account regularly.
• Applicants with no previous NHS experience will ordinarily be appointed to the minimum of the band
• If you have not received an invitation to interview within 28 days of the closing date, please assume that your application has been unsuccessful on this occasion
• It is your responsibility to assist us in the timely receipt of appropriate references

If you require support you can obtain this from our Equality Business Forum which has representatives from all protected groups.