Conference and Events Floor Manager - Birmingham
“To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
A WORLD OF REWARDS
Annual salary: £26,504 per annum
Quarterly bonusFree and healthy meals when on duty
Grow your Career
Personal Development programmes designed to support you at every step of your career
A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)Team Member Referral Program
High street discounts: with Perks at Work
Free car parkSubsidised Taxi between 12am and 7am
Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
Guest Experience Day: 1 night stay with breakfast and dinner
Modern and inclusive Team Member’s areas
Join our award-winning Conference and Events department as a Floor Manager. The Floor Manager is responsible for managing all Conference and Events operations to deliver an excellent Guest and Member experience while optimising sales and ensuring department targets are met.
What will I be doing?
Manage all Conference and Events floor operationsMaintain exceptional levels of customer service
Ensure compliance of brand standards
Evaluate guest satisfaction levels with a focus on continuous improvement
Aware of trends and propose ideas to build the range and quality of Conference and Banquet
What are we looking for?
Strong knowledge of hotel/leisure/service sectorDegree or diploma in Hotel Management or equivalent
Record of success in Conference and Events, specifically the ability to deliver profit, control costs, and build customer loyalty
Exceptional communication skills
Exceptional leadership skills to create a winning team
EVERY JOB MAKES THE STAY.
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.
We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.
Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company