ENT Clinic Coordinator

Job overview

An exciting opportunity has arisen within the ENT department for a full-time Clinic Coordinator to join our team.

You will be part of a well-established team in a very busy department, your role is to manage and monitor clinics and support the managerial team and secretaries with clinic related queries.

Main duties of the job

The main responsibilities of this role include:

• Referral management – use of PCS & the NHS e-Referral system
• Scheduling of outpatient appointments
• Management of waiting lists
• Monitoring the Telephone Reminder Service (TRS)
• Managing Referral to Treatment (RTT) patient pathways in line with Trust targets
• Monitor New and Follow up appointments
• Monitoring Nurse/Inpatient referrals
• Amending clinic templates
• Reviewing clinic slot utilisation
• Amending clinical activity in line with Rota
• Handling internal/external appointment enquiries

The successful applicant will have:

• - Excellent accuracy, organisational and communication skills
• Excellent interpersonal skills
• Be a team player
• Able to work under pressure and meet demanding deadlines
• A high level of concentration is required and attention to detail.
• Meticulous accuracy is essential in order to maintain service levels

The hours of work are 37.5 per week to be worked over Monday to Friday

If you would like more information regarding this role, please email [email protected]

Working for our organisation

Mid Cheshire Hospitals NHS Foundation Trust (MCHFT) provides good quality, safe and effective healthcare to the people of Cheshire and beyond. The Trust, which manages

Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate

Care Centre in Winsford, was established as an NHS Trust in April 1991 and became a

Foundation Trust in April 2008.

We employ almost 5,000 members of staff, provide around 540 hospital beds, with a range of services including accident and emergency, maternity, outpatients, therapies, and children's health.

The Trust is also part of Central Cheshire Integrated Care Partnership (CCICP), a unique local health partnership that provides a range of community services for people across

South Cheshire and Vale Royal.

We were also recognised nationally for our workforce health and wellbeing initiatives. At Mid Cheshire, we value our staff and appreciate that in order to give our patients the best quality, compassionate care, we also need to look after our colleagues.

Detailed job description and main responsibilities

You will work closely with the Support Manager to coordinate the various functions of Outpatients including reception cover, clinic capacity and provision of health records for use in clinic.

The successful applicant will be expected to organize and priorities the workload of a small team to ensure an effective and efficient service is provided, escalating issues to Management team where appropriate.

The successful applicant will possess the ability to exercise initiative suitable to the role to ensure all urgent patients are appointed in a timely manner in line with the Patient Access policy, and clinic capacity is utilised to its full potential.

Good communication skills are essential as the post holder will be expected to deal with enquiries from patients and healthcare professionals both internal and external to the department.

Previous experience within a similar role within the Trust and knowledge of Outpatient processes would be particularly advantageous, although full in-depth training will be provided as part of our local induction programme.

The post holder will be expected to work their hours during core hours (08:30 – 16:30) over 5 days in line with the needs of the service.

Person specification

EXPERIENCE/QUALIFICATIONS

• Computer skills, Microsoft Office
• Awareness of the need for confidentiality in accordance with Data Protection Act and national/local guidelines

• Knowledge of Medical Terminology
• Advanced ECDL modules or equivalent

SKILLS

• Demonstrate excellent verbal and written communication skills,
• Ability to work on own initiative, prioritise own work,

• Understand and manage health records/waiting lists and ICS computer systems

PHYSICAL REQUIREMENTS

• Good attendance record

• Ability to perform a wide range of duties according to the Job Description

• Please let us know if you require an adjustment to our recruitment process.
• We are a flexible working employer, so please talk to us about any flexible working requirements.
• All correspondence will be sent to the email address you have registered as your TRAC account.
• Selection is based on the Trust's values, and the criteria outlined in the Job Description for the role.
• Secondments will be considered for fixed term positions when both parties agree. Candidates should seek approval from their current line manager before application.
• Appointments are subject to a 6-month probationary period. LED Doctors are subject to a 3-month probationary period.
• Please provide a contact email address for referees. We will not request references until after you have been made a formal job offer.
• You will be required to pay for your DBS disclosure (where the post requires one). This will be done via 3 monthly instalments from your pay. We encourage applicants to join and remain registered with the DBS update service.
• We do not reimburse travel to interview expenses.
• Some posts may have implications on existing NHS Pension Scheme arrangements. For further information please visit the NHS Pensions Agency website: https://www.nhsbsa.nhs.uk/nhs-pensions
• Employers have a legal responsibility to ensure that their employees have a “right to work” in the UK. If you intend to seek permission to work in the UK via a Skilled Worker visa, please be aware that the UK Government set eligibility requirements e.g. minimum salary requirement and skill levels. Not all NHS roles are eligible for sponsorship. We recommend that you use the information on the Home Office website to check if this role will be eligible.