Matron for Patient Information
Job overview
Frimley Health NHS Foundation Trust provides acute hospital and community services. This is a new and exciting job opportunity.
The Matron for Patient Information will have responsibility for shaping the Trust’s patient information. This involves managing the interfaces with the Trust app (My Frimley Health Record), the external Trust website and the clinical directorates.
The post also involves providing information on the performance and efficacy of the service to inform ongoing improvement work and resource allocation. The post holder will report to the Head of Patient Experience who will support the development of the service.
The post holders career history as an experienced registered nurse/AHP will provide the clinical expertise necessary to ensure patient information is accurate, meaningful, accessible, and allows patients to make informed decisions about their care.
Main duties of the job
The postholder will:
- Provide a gap analysis of the current situation against the desired state of the Trust patient information.
- Design and lead a quality improvement project to develop and standardise the Trust Patient Information. This will involve large scale complex change.
- Develop a project plan with risk management and defined measures of success to design an innovative patient information service that meets the needs of the surrounding population, champions the concept of shared decision-making and utilises the digital platforms available to the Trust. Take appropriate action to escalate issues and exceptions.
- Ensure that all statutory requirements regarding the Accessible Information Standard are met by the Trust so that information is available in different formats to meet the needs of the diverse population.
- Produce a policy and procedure for patient information production.
- Teach groups of staff on the following principles - agreed processes for developing and managing patient information, formatting and branding for locally developed patient information, compliance with the Accessible Information Standard. Ensure this training is rolled out across the organisation and multi-disciplinary teams to embed the agreed approach.
Working for our organisation
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
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Detailed job description and main responsibilities
For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.
Person specification
Training/ qualifications/ experience
Essential criteria- Nursing/ Midwifery/ AHP registered
- Experience of working in band 7 role
- Quality Improvement Training
- Leadership/ teaching qualification
Experience
Essential criteria- Demonstrable experience of change management and quality improvement
- Evidence of developing patient information
Experience
Essential criteria- Understanding of sources of patient feedback
- Example of engagement activities with patients
Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. As a well performing, well led and ambitious Foundation Trust, we have exciting times ahead of us. We have an ongoing commitment to improving the health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey and south Buckinghamshire.
We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities.
We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.
We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment.
Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.