Customer Service/Administration

Vacancy Client Service Administrator

The role will be office based.

Key Responsibilities:

• Serve as the first point of contact for customers via phone and email, answering inquiries, resolving issues, and providing accurate information about products and services.
• Process customer orders, ensuring accuracy and timely delivery. Coordinate with relevant departments to facilitate smooth order fulfilment.
• Maintain detailed records of customer interactions, transactions, inquiries, and complaints.
• Collaborate with other departments such as sales, marketing, and production to ensure seamless communication and alignment on customer-related activities and initiatives.

Skills Required:

• Excellent numeracy, literacy, administration and organisation skills, along with the ability to work well with a small team and under varying workloads and time pressures.
• Outstanding communication skills (verbal and written).
• A self starter capable of acting and working under their own initiative.
• An eye for detail and the ability to produce high quality and accurate work.
• Strong IT skills.
• A positive attitude and a genuine desire to help clients.
• Previous experience in customer services administration preferred.

Share your CV and a note about how you’re the right person for us.

• Bristol & Leeds, Vigo
• Dunkeswell, Paper Bag Co
• Westbury) is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

We look forward to welcoming you aboard!

Benefits:

• Company pension
• Cycle to work scheme
• Free parking
• On-site parking

Schedule:

• Monday to Friday
• No weekends

Ability to commute/relocate:

• Westbury: reliably commute or plan to relocate before starting work (required)

Experience:

• customer service: 1 year (preferred)

Language:

• English (required)

Work authorisation:

• United Kingdom (required)

Reference ID: Paper Bag Co CSA