[ref. o11830920] NHS - Administration Apprentice
Job overview
We have an exciting opportunity for an Admin Apprentice within the Executive Suite at UHCW. The main purpose of your role will be to provide an efficient comprehensive and highly confidential Receptionist and Administrative Service to meet the needs of the Executive Suite.
Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.
Please note that sponsorship is not eligible for this position.
Main duties of the job
Administration Apprenticeship - Customer Service
15 month Fixed Term Contract
30 – 37.5 hours, Monday – Friday
Location: Coventry
UHCW NHS Trust is offering Apprenticeships to candidates keen to start a career in Administration - Customer Service within the NHS.
The Customer Service Apprenticeship programme will provide post holders with the opportunity to learn vocational skills by working as part of a busy Administration team, providing administrative support, whilst also studying towards a nationally recognised qualification in Customer Service.
Working under supervision, the post holder will be required to achieve work-related competencies over the 15 month period in order to achieve the full Apprenticeship.
The full Apprenticeship framework will require post holders to complete:
Level 2 Diploma in Customer Service
Functional Skills - Maths and English (Level 1) if not already achieved
Working for our organisation
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.
We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.
Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.
We are proud to be recognised as a Pathway to Excellence^® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)
By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.
The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care.We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
Detailed job description and main responsibilities
Post holders will be employed by UHCW on a 15-month Fixed Term Contract for the duration of the Apprenticeship programme, and will enroll with a local education provider to undertake the Customer Service qualification. Hours of work will be within the core office hours of 8.00am-6.00pm, working a maximum of 7.5 hours a day Monday to Friday for a minimum of 30 hours a week, and will include time to attend a study day on a monthly basis.
We are looking for candidates who are enthusiastic, dedicated and able to demonstrate a high level of commitment to the Apprenticeship programme. You must also be willing to work within a busy Administrative team.
All applicants must be:
Aged 16+
Resident in the UK/ EEA for the last three years
Must NOT be in any form of formal government-funded education
Respond to day-to-day enquiries referring to appropriate staff as necessary.
Process allocated workload on a daily basis.
Liaise with internal departments and on occasion external agencies where required.
Assist with maintaining manual and electronic filing systems as required by the department.
Utilise relevant Trust IT systems, as determined by the role, ensure all relevant patient data is collected and input accurately in line with Trust guidelines.
Undertake basic administrative tasks as required.
Input data onto computerised systems as required by the department.
Assist with the distribution of incoming/outgoing post.
Work within Trust and departmental procedures to ensure that standards and deadlines are met.
Provide appropriate cover in the absence of other members of the team
For further details of the role please see the attached job description.
Person specification
Qualifications/Training
Essential criteria- See Supporting documents
Experience
Desirable criteria- See Supporting documents
Knowledge
Essential criteria- See Supporting documents
Skills & Abilities
Essential criteria- See Supporting documents
Commitment to Trust Values and Behaviours
Essential criteria- see supporting documents
To ensure that we provide world-class patient care, UHCW recruits people that can demonstrate the Trust’s Values and Behaviours in their everyday life. Therefore, if you are invited to interview, you will be undertaking a Values Based Interview/Assessment, which explores not only what you do but how and why you do it.
Before applying, we encourage you to review the Trust’s Values and Behaviours which can be accessed on the right side of this page under the job description.The Supporting Information Section in your application should therefore reflect your understanding of the Trust’s Values and associated Behaviours. You will be expected to provide us with examples from work experience and/or personal life which demonstrate these values through your behaviour.
The Trust is committed to Equal Opportunities within the workplace. All vacancies will be considered for Job Share unless otherwise stated. All applicants who have a disability and who meet the minimum criteria for the job will be interviewed.Where a post has an overwhelming response, this Trust may use random selection in order to reduce numbers to interview, any disabled applicants will automatically be guaranteed an interview and will be exempt from this process.
In submitting an application form, you authorise University Hospital Coventry & Warwickshire NHS Trust to confirm from your previous or current NHS employer and other prior employers; previous NHS service details and personal data held about you, including Occupational Health data (inoculations and screening tests).This data will be transferred using NHS Electronic Staff Record and third-party systems via an automated process and only used for the purposes of obtaining and maintaining accurate employment records, should you be appointed to the post.
UHCW NHS Trust, by virtue of its Green Plan, is committed to ensuring that the way we provide services minimises the impact on the environment and the future health of the public e.g. zero waste to landfill, reducing our carbon footprint and increasing our recycling and reuse percentages.
If you are successful at interview you will receive a conditional offer of employment and we’ll ask you for information so that we can carry out pre-employment checks. You must successfully complete all pre-employment checks to progress to a final unconditional offer.
We must confirm the identity of our staff and their right to work in the United Kingdom. We will ask you to submit proof of your identity and right to work documents via a secure digital platform approved by the Home Office, named TrustID. Alternatively, you may be asked to attend our office with original documents.
Depending on you level of exposure with patients you may be required to undertake a Standard or Enhanced DBS. The cost of this check will be charged to you and will be deducted from your salary over the first 3 months of employment at the current rate.
All correspondence will be sent by email; please check your account regularly including your Junk/SPAM folders