Concierge

About Our Client

As a luxury 5-star hotel, they are dedicated to providing an exceptional level of service and creating unforgettable experiences for their guests

• Providing exceptional service to guests by addressing their service needs and requests promptly.
• Ensuring all guest queries regarding the hotel and its facilities are correctly and politely answered.
• Maintaining a high standard of professional appearance and conduct within the role.
• Assisting guests with travel arrangements, restaurant bookings, and similar requests.
• Maintaining an in-depth knowledge of the local area to provide advice and recommendations.
• Fostering good relations with all guests through continuous customer interaction.
• Collaborating with the Hospitality & Leisure team to ensure a seamless guest experience.
• Adhering to all company policies, procedures, and standards.

The Successful Applicant

A successful 'Concierge' should have:

• Proven experience in a similar role within the luxury hospitality industry.
• A strong commitment to providing exceptional customer service.
• Excellent communication skills.
• A thorough understanding of the Leisure, Travel & Tourism industry.
• Strong knowledge of the local area.
• Ability to work well within a team environment.
• Flexibility to work various shifts, including evenings and weekends.

• An estimated salary range of £35,000 - £40,000.
• A positive and collaborative company culture.
• Generous holiday leave.
• Exceptional training and career progression opportunities.
• A unique opportunity to work at a prestigious location in London.

Join our team and enhance your career in the Leisure, Travel & Tourism industry. We encourage all applicants who believe they could thrive as a Concierge in our dynamic environment to apply.