Ophthalmology Department Clerk

Job overview

The post holder will be required to provide a professional, efficient and comprehensive reception service in the eye clinic situated in the outpatient department.

Using an advance level of computer skills the post holder will navigate Patient Administration Systems, perform data input and take an active role in departmental audits.

The role requires the ability to work under own initiative and under pressure, demonstrating the ability to multitask.

The role requires close liaison with other disciplines and the provision of a courteous, reliable and high quality service to patients, relatives and carers, healthcare professionals, internal departments and outside organisations.

To Provide administrative support to the Ophthalmology Triage team

To be aware of the Health and Safety aspects of staff and patients and to promote a safe environment to work in.

• Greet patients at the reception desk and register their attendance on the patient administration system and re-appoint within agreed guidelines.
• Ensure all patients demographic and G.P details are correct, updating systems as necessary
• A good understanding of patient pathways and time frames is essential
• To use fax, photocopier and shredder as required.
• Maintain high standards of record keeping ensuring entries are accurate and legible.
• Use a variety of communication methods to deal effectively with patient and colleagues throughout the Trust. Liaise with and support the multi-disciplinary team including outside agencies i.e. GP’S Opticians etc.
• Maintain confidentiality and ensure that secure systems are in place for the storage of data,
• Organise additional support patients may require for their appointments, i.e. interpreters, link workers specialist equipment.
• Use resources efficiently and effectively
• Track location of patients notes.
• Deal with all enquiries in a sympathetic and professional manner using tact and diplomacy.
• Access and print clinic lists.
• Demonstrate/teach own duties to new and less experienced staff
• Be able to respond in a calm manner to the ‘unexpected’ events that occur on a daily basis, therefore demonstrating adaptability and a good, logical and rationalised thought process and be a role model to those less experienced.
• Maintain positive relations with secretarial and medical record staff in order to provide a seamless service to all patients

Working for our organisation

Harrogate and District NHS Foundation Trust (HDFT) cares for the population in Harrogate and the local area, as well as across North Yorkshire, Leeds and parts of the North East.

At HDFT we provide outstanding care to both our patients and our staff and we value Kindness, Integrity, Teamwork and Equality. If you’re looking for an interesting and rewarding career in the NHS, where you can make a real difference to patients’ lives, HDFT could be the place for you!

We offer colleagues:

• A supportive culture so colleagues can bring their whole selves to work.
• Staff Recognition - as well as regular appraisals, we recognise achievements with our Making a Difference & Team of the Month Awards, along with annual Colleague Recognition Awards.
• Employee Support and wellbeing – we offer a wide range of staff benefits including an Employee Assistance Programme, counselling service and a fast-track Physiotherapy service.

Please note:

• Due to high levels of interest, posts may close early if we reach a sufficient number of applications
• Visa sponsorship is only available for certain roles. Please ensure the role you are interested in meets the criteria for a visa before submitting your application.
• Please also be aware that the Trust does not offer relocation packages for Agenda for Change roles.
• All job offers are subject to satisfactory pre-employment checks.

Detailed job description and main responsibilities

See Job description and person specification attached. For more information pleas contact Eve Panesar at [email protected]

Person specification

Qualifications

• 5 GCSE’s or equivalent to include Maths and English. Advanced Computer skills

• Formal computer qualifications

Experience

• Working in a fast moving environment, dealing with the public.

• Evidence of reception and clerical skills an advantage.

Skills

• IT literate.

• Willingness to undertake further training to develop the role.