Customer Service Advisor

Start Date: ASAP

We are seeking a dedicated Customer Service Advisor to join our client's team at a Local Authority. This role is essential in delivering a high-quality, customer-focused service by adopting a digital-first approach across multiple communication channels.

Key Duties and Responsibilities:

• Respond to customer inquiries through telephony, face-to-face interactions, email, web chat, and social media while adhering to Digital First principles.
• Accurately analyze and interpret customer information to make informed decisions.
• Maintain awareness of key legislation, policies, and procedures impacting service delivery.
• Communicate effectively with internal and external stakeholders, including managers, employees, Elected Members, and the public.
• Provide a positive, efficient, and friendly customer experience, even in challenging situations.
• Handle complaints professionally, demonstrating resilience in a demanding environment.
• Encourage the use of digital self-service channels and support the Council's digital transformation.
• Undertake general financial administration and support service requests.
• Work collaboratively within the team, contributing to overall performance targets and training support.

Qualifications and Experience:

• 4 GCSEs (9-4) or equivalent, or a relevant Level 2 qualification (essential)
• Experience working with the public and providing advice, support, and guidance (essential)
• Strong knowledge of data protection and customer service standards (essential)
• Excellent communication and negotiation skills, with the ability to handle sensitive situations professionally (essential)
• Ability to work flexibly as part of a team and maintain a calm demeanor under pressure.

If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk