Customer Service Advisor

Customer Service Advisor based in Morley

Offering £11.44 per hour - paid weekly, every Friday

Full time, Temporary on-going contract

This is a long term, on-going contract.

Hybrid working available following completion of training - will be based on competency after training.

• Handling inbound customer service queries from our diverse customer base and ensuring to provide 1st class customer service.
• Ensuring to deliver a response in a timely manner either by email or call.
• Conduct thorough investigation of all undelivered parcels to ensure compliance and full resolution to the end customer
• Prioritise and clear the queue having contacted clients and customers to establish correct addresses / label / packaging issues
• Giving clear and concise information to our customers with confidence and knowledge
• Working inline with company standards and service level agreements
• Using our inhouse systems to log calls, amendments and delivery changes

Who are we looking for?

• Previous customer service experience ideally within a call based environment
• A passion for customer service with the want and desire to provide exceptional service to our customers
• Strong communications skills both verbal and written
• Ability to work in an efficient manner by managing and prioritising your workload effectively.
• Strong competency of IT systems including Microsoft Office

• 4 weeks of Training - on-site in Morley
• Following this, based on your quality and competency you will then move to a work from home/hybrid basis.

The Hours:

Hours: Monday - Sunday, 5 days out of 7 on shifts between 8am and 6pm (4 days during the week & 1 day on Sat/Sun)

This rota will continue to repeat which will give you more consistency and notice to allow you to plan your life outside of work easily!

#CCNorthWest