Head Housekeeper

Job title: Head Housekeeper

£13.00 per hour

This role is for 30 hours per week with alternate weekends

MAIN RESPONSIBILITIES:

• Provide leadership, line management and support to the housekeeping team
• Be a visible and positive role model for excellent practice by leading and coaching the housekeeping team
• Ensure the highest standards of cleanliness, hygiene and comfort for customers throughout the village
• To work in accordance with Belong standards and values, ensuring a culture and environment where people feel supported and valued
• Ensure that cleaning and laundry tasks are allocated to maintain the required standard

Supporting Responsibilities:

• Carry out appropriate audits and routine checks to ensure that all communal areas are clean and well-presented and that all outstanding cleaning has been completed; completing and maintaining records as required
• Responsible for ensuring that all equipment and products are stored and used in line with guidance and Belong policy
• Responsible for ordering and stock control of cleaning supplies
• Develop and promote good working relationships with colleagues, customers, professionals and visitors
• Ensure staffing levels and skill mix are maintained, planning rotas to ensure work schedules are met
• Contribute to the recruitment, selection and planning of induction for new team members
• Work with the village management team to resolve any cleaning issues within the village; investigate and resolve complaints/ customer feedback where required
• Involve customers where appropriate in domestic and laundry activities relating to maintaining their personal care and accommodation
• Ensure all furniture and equipment is clean and in good working order; reporting any defects or risks immediately
• Ensure that customers are receiving an excellent laundry service and that clean linen and clothing is returned to the appropriate household storage, customers room or apartment
• To work flexibly as part of the team to ensure the daily housekeeping service requirements are maintained 7 days a week by providing cover for sickness and holidays as required
• Ensure relevant infection prevention and control procedures are followed at all times, delivering training as appropriate
• Report any safeguarding concerns whether informed or witnessed to senior colleagues without delay

• Maintain the confidentiality of information
• Promote and ensure the good reputation of Belong
• Attend and constructively contribute to meetings relevant to your role
• Be responsible for your own personal development and undertake learning & development relevant to this role
• Ensure that Belong is a safe place to live and work, by following safe practices and responding to emergencies as required
• Adhere to all policies and procedures
• To act as a mentor for team members, supporting their development where required (e.g. new colleagues)
• Carry out any other tasks reasonably assigned to you

This job description indicates the main responsibilities and duties of the post and isn’t an exhaustive list.

• Paid DBS*
• Enhanced pay for Bank Holidays
• 5.6 weeks holiday (pro rata for part time)
• Every other weekend off
• Real Living Wage regardless of age
• Refer a friend scheme
• Paid induction (3 days 9am to 4.30pm) & paid training on site
• Access to on site gym
• Access to Employment Assistance programme
• o Confidential Counselling, Mental Health, Finance support
• Full PPE and LFT & PCR tests provided on site
• Access to Gain a NVQ
• Career Progression
• Auto Enrolment pension
• Free Wi-Fi
• Full Support, shadow shifts and Training
• DBS as per our terms and conditions