Liverpool - Clerical Officer - Aintree LOSS

Job overview

An exciting opportunity has arisen for a Band 2 Clerical Officer to join the Aintree LOSS Weight Management Team based at Aintree Hospital.

You will be an integral part of the team helping people living with obesity to manage thier weight and, as the first contact for patients accessing the service, will have an important role in welcoming and helping our patients feel supported throughout their engagement with us.

You will work as part of a small administrative team to provide administratve support for all the clinicans and ensuring patients in the service have a smooth journey with us.

Main duties of the job

To undertake clerical duties within the office area and provide reception duties to ensure the needs of the service are met. This will include:

1. Processing referrals.
2. Dealing with telephone, text and email queries.
3. Scheduling appointments to maximise clinic utilisation.
4. Actioning tasks from clinicians including sending onward referrals and clinic notes and managing waiting lists.
5. Clinic reception as needed.
6. Attending Team meetings.

Working for our organisation

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women’s NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

Liverpool Women’s Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

For roles at Liverpool Women’s, visit their careers page.

1. Assist with clerical support in the day to day running of the office area to ensure Service provision is met.
2. Responsible for maintaining accurate filing system, case notes and other relevant documentation.
3. To deal, as appropriate, with enquiries from staff, members of the public in person and by telephone, and visitors to the Service.
4. Assist with photocopying duties as necessary.
5. Receive goods deliveries to the Service, signing appropriate documentation.
6. To provide reception support, as and when required, including receiving and admission of clients to the service and assisting with enquiries.
7. To be responsible for maintaining the administration and storage of data, in accordance with local policies and procedures.
8. To take responsibility for good housekeeping in the Office / Reception / Waiting area, ensuring they are kept clean and tidy.
9. To be responsible for the opening and closing of buildings/service area,

1. Orders stock as required.

• The post holder shall as necessary provide cover for and undertake duties of absent colleagues.
• The post holder shall follow all the policies and procedures of the organisation. Processing referrals.

Person specification

Qualifications

• Computer / typing skills RSA2/equivalent
• GCSE/Equivalent

Experience

• Experience of dealing with confidential matters
• Experience of working in a busy office

Skills

• Excellent organisational skills
• Good communication skills
• Excellent Customer Care Skills

• Ability to use Word / Excel

Knowledge

• Understanding of issues around confidentiality

Other

• Ability to adapt and a flexible approach to change

Please ensure you check the email account (including junk/spam boxes) from which you apply regularly as we will use this to contact you regarding your application.

Posts advertised to ‘internal staff’ are open to employees of hospitals within University Hospitals of Liverpool Group and you should confirm your employment within your application form.

Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview.

We reserve the right to close any vacancies from further applications when we have received a minimum number of applications from which to make a shortlist. Please ensure you apply without delay if you wish to be considered for this role.

Candidates applying for the role of Healthcare Assistant on the staff bank should note that due to the nature of the role, workers must be aged 18 or above when commencing in post. Applicants are therefore welcome from those aged over 18 or within 3 months’ of their 18^th birthday.

Not all roles are suitable for every flexible working opportunity all of the time. Flexible working options may include reduced hours, compressed hours, fixed shifts, time back in lieu and home working.

The Trust is committed to promoting equality and diversity; we value the contribution of individual talent, skills, knowledge and experience and aim for a workforce demography representative of the local community. We encourage applicants from the following groups that are currently under-represented in our workforce black, Asian and minority ethnic, lesbian, gay, bisexual and Transgender (LGBTQ+), disabled, male and age 16-24.

Bank posts require upfront payment. DBS applications submitted from 2nd December will be subject to the new DBS fee of £26.50 (standard) and £54.50 (Enhanced).

From April 2017, Skilled visa applicants and their adult dependant(s) will be required to provide a criminal record certificate from each country they have lived in consecutively for 12 months or more in the past ten years.

Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website - https://www.gov.uk/check-uk-visa.

This organisation has a zero-tolerance approach to the abuse of children, young people and vulnerable adults. All staff must ensure they adhere to the organisations safeguarding children and adults’ policy and comply with the Local Safeguarding Children and Adult Board procedures.

Staff should be mindful of their responsibility to safeguard children and adults in any activity performed on behalf of the organisation in line with the requirements of statutory guidance and legislation.

All employees (and volunteers)are expected maintain their safeguarding knowledge and skills by completing mandatory safeguarding training which includes understanding and recognising the signs of abuse and neglect and taking appropriate action.

As an organisation, we have adopted the Merseyside Domestic abuse workplace scheme which supports our staff who are experiencing Domestic Abuse /any forms of sexual violence.

If you have any personal requirements that will enable you to participate in our recruitment process please contact a member of the Recruitment Services by phone on 0151 706 4666 at the earliest opportunity to ensure that measures can be put in place to enable your application for this post.

Please note: new entrants to the NHS will commence on the first pay point of the relevant band.