Service Desk Co-ordinator
High Wycombe
Customer Support: Provide first-line support to customers!
- Contract Management: Manage contracts, coordinate resources, and ensure accuracy
- Database Management: Maintain and update our management database system for
Are you a highly organized and detail-oriented individual with excellent communication skills? We're seeking a Service Desk Coordinator to join our thriving team. You'll play a crucial role in supporting our multi-vendor business and ensuring customer satisfaction.
As a Service Desk Coordinator, you will:
- Provide first-line support to customers, addressing their inquiries and resolving issues promptly.
- Manage contracts, coordinate/schedule resources , and ensure accurate invoicing.
- Maintain and update our internal management database system to ensure efficient operations.
- Liaise with contract managers, suppliers, and customers to deliver exceptional service.
- Contribute to a positive and collaborative team environment.
If you're passionate about providing excellent customer service and have a strong understanding of contract management and database systems, we encourage you to apply. Our client offers a competitive salary and benefits package, as well as opportunities for professional growth and development.
Experience & Skills- 1-2 years experience in Administration/Customer Service position
- Proven experience with Order Processing, Contract Management,
- Attention to Detail & Great Organisational Skills
- IT-Literate & Proficiency using MS Office (Excel, Word, Outlook, PP)
- Sage Line 50 (desirable)
- Superb Telephone Etiquette
- 25 Days Holiday (+ Bank Holidays)
- Company Contributed Pension Scheme
- 5 Days in Office
- 1hr Lunch Break
- 8:30am - 5:00pm (Monday to Friday)
- Summer & Christmas Parties!
- Internal Team Activities Out!
- An exceptional team dynamic that's motivated to succeed!
- Progression/Career Opportunities as the Company continues to grow!
Apply now!
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