Infrastructure Office Administrator
Job overview
Working within the Infrastructure Service Desk team, the post holder will provide a first-class, efficient first line technical support service to the Unified Communications team, supporting in the delivery of telephony infrastructure services and projects to the Trust by the Unified Communications Department.
Main duties of the job
The post holder will be expected to undertake and be responsible for first line technical support for the Infrastructure Service Desk Team; this includes all of the services and related systems provided by the team on site. This could include, but is not limited to, support of telephony, paging, and IT applications.
Specifically, the Office Administrator will be expected to provide first line infrastructure support to users, which includes responding to phone calls, emails or walk-ins, and creating tickets to track work to completion. This requires the ability to understand technical issues, and effectively gauge the response required and the clinical and administrative needs and resources of staff and departments at all levels and from all disciplines, in order to offer the best advice and resolution for each service requirement.
Working for our organisation
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners.Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave.
The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential.We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Detailed job description and main responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.
Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:- applied for a Graduate visa
- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment
- or the Trust has agreed that they will Sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employment
This vacancy will close at midnight on 9th January 2025
Interviews are due to be held on 16th January 2025
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site.Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge.Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person specification
Qualifications
Essential criteria- Educated to A level or NVQ level 3 Client Service/ Business Admin /ITQ or equivalent GCE/CSE/GCSE or equivalent experience
- Business Administration qualification or significant relevant experience
- Experience of working within PRINCE2 framework
- Minute Taking qualification
Experience
Essential criteria- Experience of working in a busy clerical/ office environment
- Experience of creating office based processes
- Production of management information and ad-hoc reports
- Client Service experience
- Secretarial and/or administrative experience including minute taking
- Prioritising, planning and organising own tasks
- Working within guidelines
- Experience of dealing with difficult situations and confrontations
- Experience of IT packages – Microsoft office
- Experience of producing documents to a high standard
- Working in the public sector
Knowledge
Essential criteria- Understanding of confidentiality and data protection
- Sound knowledge of office procedures
- Understanding of client service
- Good working knowledge of Microsoft Office packages
- Able to understand the complexities of the role
- Understanding of Health & Safety
- Knowledge of the Trust
- Knowledge of the NHS
Skills
Essential criteria- Able to work on own initiative or under direction as appropriate
- Confidentiality and discretion
- Ability to prioritise own workload and multi-task
- Excellent written and verbal communication skills including telephone, email and face to face
- Organisational ability
- Motivated and able to work autonomously or in a team
- Strong interpersonal skills and a good team player
- PC Skills
- Ability to develop templates for letters
- Ability to use own initiative and work autonomously
- Ability to show attention to detail and accuracy
- Ability to adapt to change
- Ability to work under pressure
- Ability to store and safeguard confidential documents
Additional Requirements
Essential criteria- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.