Assistant Front Office Manager - London - ref. e36737419
Assistant Front Office Manager
Holiday Inn London - Regent's Park Check out the hotel on our virtual tour!
The Opportunity
As part of our front office management team, you will be the first contact for many of our guests that arrive at our hotels.
YOUR focus will be making sure the team is responsible for greeting our guests and ensuring their arrival experience is smooth and effectively managed. YOU will motivate the team through a positive and engaging culture to deliver exceptional hospitality service.
Our culture is all about our people, we want you to be you and we want you to let your personality shine through so you can engage in conversation with guests, making them feel welcome and most importantly making our guests smile.
Benefits- Our enviable employee discounts on bedroom rates across the lgh hotel portfolio.
- Access to the ihg employee room benefit programme across their global portfolio. (t&cs apply).
- Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care
- Cycle to work scheme
- 24/7 advice and support line
- Team reward & recognition
- Free meals on duty
- YOU will be passionate about hospitality that’s a given
- Experience in delivering exceptional customer service.
- YOU will have at least 12 months management experience of working within a busy hotel front office environment.
- Will have an authentic and passionate approach.
- The ability to create a positive culture within the team.
- Ability to drive and motivate teams with the ability to recognise and develop future stars.
- Strong communication skills
Hotel
The Holiday Inn London - Regent's Park Hotel provides convenient access to central London's major attractions, with Great Portland Street and Regent's Park Tube stations located just a few minutes away. The hotel is also located near the A501 and is a 45-minute drive from Heathrow Airport.
Guests can easily explore the leafy grounds of Regent's Park or indulge in shopping on bustling Oxford Street, both within walking distance of the hotel. Popular family-friendly attractions, such as Madame Tussauds, the Sherlock Holmes Museum, and London Zoo, are also located nearby.
Cultural enthusiasts can visit the British Museum, which is less than a mile away, to discover ancient treasures and learn about cultures from around the world. Additionally, guests can explore a variety of exhibitions at the British Library.
For theatre lovers, the West End is just a 15-minute walk away, along with the vibrant bars and restaurants of Soho.
About us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality.Join our dynamic team and be a part of shaping the future of the UK hospitality industry.