Head of Account Management
This role that you are applying for, will be working for KINTO UK Ltd which is a Mobility Brand owned by the Toyota Group, offices located in Portsmouth. KINTO UK share their HR function with Toyota Financial Services (TFS) in the UK, however the job being advertised will not be working directly for Toyota Financial Services.
The Head of Account Management is responsible for overall key customer relationships, including ensuring full customer contract retention and profitable growth across our account base.
Meeting the fleet and mobility needs of a broad range of corporate, public and not for profit customers. From high security to hard working car and commercial fleets, we aim to profitably grow our multi-brand presence and brand within the industry.
We are looking for a driven, motivated and focused individual who is focused on results for the business and their team.
The Role:
- You’ll lead an experienced and welcoming team, to create a great customer experience at KINTO through:
- Manage, develop and support the existing customer base to ensure growth and retention
- Analyse and understand our customer needs and strategic objectives
- Achieve annual targets for customer retention, finance and services penetration, product mix, Toyota family penetration and portfolio targets
- Inspire, develop, manage and support a large team of experienced Strategic Account Managers, Operational Account Managers and CV Specialist
- Assist to develop and support our sales strategy with us and hit our profit and service targets
- Lead the account management team to identify and propose solutions to upsell the Kinto products and services into the existing customer base
- Ensure business risks are appropriately controlled and minimised to the extent possible
- Provide in-depth market research on competitor activities
- Where required, act as final approver of new business customers implementation plans in line with audit requirements before ‘go live’
- Contract hire, leasing and / or fleet industry experience
- Proven experience of managing large teams both field based and onsite
- Account Management and sales background
- Strategic planning
- Analytical, able to create and develop reports
- Coaching, team management and influence skills
- Driven, motivational, focused
- Competitive starting salary
- Bonus earning potential
- 25 days holiday + 8 days bank holiday
- Great pension scheme starting at employee (EE) contribution of 4% with an employer (ER) contribution of 11%. This can flex up to 6% EE contribution and 15% ER contribution
- Company Car Scheme following passing of probation
- Private Medical Cover
- Life assurance scheme
- Discounts on different retailers
- Wellbeing hour each month
- Discounts on Toyota & Lexus cars
- Volunteer Days
- Wellbeing events
- Employee assistance programmes
- Free fruit in the office
- Free onsite car parking
- Working Hours 37.5 per week Monday - Friday
- Hybrid working - 2 days at home
Our Recruitment Process:
At KINTO we value everyone and are pleased to be recognised as a Disability Confident Employer, which is a national standard that ensures our processes are accessible to all.
Everyone is unique, and that means what works for some may not work for everyone. When it comes to recruitment, please do let us know if we can adjust our process to be meet your accessibility needs. Some examples of how we might be able to help are listed below:
- Providing a copy of interview questions before the interview
- Organising a time and location that best suits you
- Allowing additional time for the assessment and interview
We are happy to review any adjustment on a case-by-case basis, so please let us know how we can support you to be your best self.