Forecasting, Planning & Management Information Analyst
NHS Jobs Newcastle upon Tyne
In this role, you are accountable for 1. Forecasting analyse and interpret historic and other trend and campaign information to create robust contact volume, AHT and processing rate forecasting at a weekly, daily and intraday level. 2. Planning/Scheduling Schedule colleagues effectively to meet the contact demand profile for each of the contact types handled by the Citizen Services, whilst planning in known shrinkage to make optimum use of the staffing available whilst maintaining service level agreements.
3. Team Management responsible for managing and developing the WFM Support Analysts, taking responsibility for their personal development and providing coaching and guidance when required. 4. Service Delivery Management responsible for Real Time and Workflow Management and leading the team of WFM Support Analysts to ensure a balanced service is delivered to the customers.Ensuring the SLAs are maintained for all contact types, alongside an appropriate advisor experience. 5. Accountable for shrinkage optimisation and co-ordination, by managing holidays and other controllable shrinkage to ensure it is correctly planned and geared toward maximum use of available resource.
6. Develop skills/training plans to ensure sufficient staffing levels with correct skill sets are maintained to achieve all the service levels that Student Services is accountable for. 7. Provide accurate and timely Management Information, statistical data and insightful analysis on a regular basis to agreed specifications.
8. Compile and produce in-depth reports on both a regular and ad-hoc basis for specific topics of analysis. 9. Undertake the development of a Management Information statistics system and proactively identify and implement more effective and efficient ways of analysing and presenting information.
10. Plan activities to support business planning and service improvement activities by identifying and analysing trends and proposing changes during/after the compilation of information. 11. Participate in project work to develop Citizen Services Initiatives; when required.
12. Respond to queries and requests for information and statistics and liaise with internal and external contacts to clarify requirements or relay relevant data information. 13. To be the management information system co-ordinator involved in maintaining the information systems used for data collection and analysis.
To be the central contact for all divisional queries/access problems. 14. Design and create spreadsheets for the provision of management statistics information reports in a usable format. 15. Attend Forums and Conferences relevant to the role, as and when required.
16. Attend other NHS sites for meetings or visits relevant to the role, as and when required.
NHS Business Services AuthorityNewcastle upon Tyne
plans to ensure sufficient staffing levels with correct skill sets are maintained to achieve all the service levels that Student Services is accountable for.
7. Provide accurate and timely Management Information, statistical data and insightful analysis...
DWP DigitalNewcastle upon Tyne
Pay up to £66,058, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.
We are looking for an experienced Senior Business Analyst to join thriving community of practise here at DWP Digital.
You...
DWPNewcastle upon Tyne
Pay up to £66,058, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.
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We are looking for an experienced Senior Business Analyst to join thriving community of practise here at DWP Digital...