Desktop Support Analyst
Contract Type: Permanent
Closing date: 21 January 2025
Interview method: Virtual
This role is subject to -- Qualified to ITIL or willing to complete once in post, with a good practical understanding of how the core ITIL functions (CM / IM / PM / RM and Configuration Management) interface and interact to collectively support IT and the Business.
- BPSS (Baseline Personnel Security Standard) clearance - this post is subject to BPSS checks. You will therefore be required to consent to and comply with BPSS checking requirements prior to commencing in this post. This check involves verification of identity; nationality and immigration status; employment history (past 3 years) and basic criminal record check.
This is a great opportunity to join the ICT Desktop team, which has a vital role managing the computers and systems which support all Council services and departments.
The ICT Service supports over 9,000 users of PCs, laptops, mobile phones and tablets across Manchester City Council network and remotely.
Do you have good communication skills and enjoy working with a wide range of stakeholders to support and fix their equipment and services?
We are looking for an enthusiastic and committed person to join our team.
The ideal candidate will need:
- Experience of how a Service Desk operates within an IT installation and experience of ServiceNow
- Experience of Desktop Support, good technical knowledge of MS products, operating systems and applications
- Basic LAN/WAN support experience
- Knowledge of Active Directory Administration and experience of MECM and MS Endpoint Manager
You will provide a professional, customer focused, specialist technical service which enables the delivery of organisational objectives and provides a high quality service to customers in line with both internal guidelines, policies and procedures and statutory requirements.
You will support the delivery of a range of technical projects, initiatives or work packages that comply with relevant legislation and help achieve the Council’s corporate aims and objectives.
You will use your technical knowledge and expertise to develop, design and implement customer-focused solutions for the assigned service area. You will act as a key member of the team and will ensure high standards of customer service and service delivery.
In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy.Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship.
We’re the local government authority for Manchester, and have teams across the city helping to make this a great place to live for everyone. We’re proud to do local government differently, in a city with an international reputation for diversity, creativity, culture and passion.
When you join us, you’re joining a team of over 7,000 council staff helping to make our ambition for Manchester a reality. Whatever your role, you’ll be supporting our residents and communities to be the best they can be, and helping to build a Manchester that's fairer for everyone who lives, works, volunteers, studies or plays here.
To make our ambition a reality, every person we recruit needs to play their its part. It takes a certain type of behaviour, attitude and way of working to get Manchester where it wants to be. Our people and partners have agreed five ‘behaviours’ – the grounding for how we must work together and treat one another:
- We take time to listen and understand
- We work together and trust each other
- We show that we value our differences and treat each other fairly
- We ‘own it’ and we’re not afraid to try new things
- We’re proud and passionate about Manchester
A career with us means you can be yourself, thrive, and build the career your talent and ambition deserve.
Creating an inclusive team at Manchester City Council
At Manchester City Council, we strive to create a fair and inclusive workplace that is as diverse as the communities we serve. If you want to find out more about the role, our culture, flexible arrangements or any adjustments, please let us know by emailing jobs@manchester.gov.uk. If you are invited to interview we will ask you if you require any adjustments in order for you to best demonstrate your suitability for the role in the interview process.
If you would like to access the job details in another format, such as large print, audio or printed on a coloured paper, please email jobs@manchester.gov.uk or call 0161 227 3373.
Guaranteed Interview Scheme
As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:
- Members of the Armed Forces and veterans
- Are currently in care, or have previously been in care
- If you consider yourself to be disabled or if you have a long-term health condition
Accessibility
As a Disability Confident Employer, we provide support for employees with physical or mental-health conditions, a disability or neurodiversity. Our workplaces are accessible by design, and we make workplace adjustments including providing aids, adaptations and equipment.These, combined with our flexible working policies such as disability-related leave, enable our employees to perform their role, thrive and be their authentic selves in work.
We’ve also included some useful tips on how to submit the best application.What we will need from you if you’re successful
If you are successfully offered a position with us, the pre-employment checks you will be asked to undertake will depend on the role you've applied for. As a guide, these may include:
- Passport/ID: You will be required to provide documentary proof of your right to work in the UK – please note that visa sponsorship is not guaranteed for this role
- References (Current and Previous employer)
- Baseline Personnel Security Standard (BPSS) Clearance
When you join us
We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role.
Other relevant information
Greater Manchester Continuous Service Commitment
Our Manchester Strategy/Behaviours.pdf
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