Sales Administrator - Northampton
Northampton
We are looking for a Sales Administrator to join our team. This dynamic position combines customer support with sales administration duties. You'll assist customers in resolving issues, provide product guidance, and ensure smooth operations across our sales channels.
£26,000 - £27,000
Your new role- Address customer enquiries via phone, email, and live chat
- Offer accurate advice on products, orders, and repair-related questions
- Resolve delivery issues, faulty item queries, and returns
- Monitor and respond to feedback on various platforms
- Collaborate with internal teams to resolve complex queries
- Maintain precise customer records and ensure timely follow-up
- Support daily business operations as needed
- Process orders, returns, credits, and exchanges with care and accuracy
- Generate quotes, update pricing, and conduct stock checks
- Assist the sales team with administrative tasks, including CRM updates and reporting
- Coordinate with internal teams to ensure timely order fulfilment
- Monitor sales activity across various channels
- Perform general administrative tasks to support the broader business
- Minimum of 2 years’ experience in a customer service or sales admin role
- Excellent written and verbal communication skills (additional languages are a plus)
- Strong attention to detail and organisational skills
- Confident, helpful, and customer-focused attitude
- Effective multitasker who remains calm under pressure
- Proficient in Microsoft Office (especially Excel) and comfortable with CRM systems
- Team player willing to support others and contribute across the business
- Competitive salary
- Full-time, permanent role with standard working hours (M-F (9:00-17:00)
- Generous holiday allowance
- Casual dress code and relaxed working environment
- Free on-site parking
- Staff discount on products
- Supportive, friendly team with opportunities to grow
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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