Senior Program Manager - MSP CX, Mechatronics & Sustainable Packaging CX (Hiring Immediately)

apartmentAmazon TA placeLondon scheduleFull-time calendar_month 
We are working on the future. If you are seeking an iterative fast-paced
environment where you can drive innovation, apply state-of-the-art
technologies to solve extreme-scale real world challenges, and provide visible

benefit to end-users, this is your opportunity.

Come work on the Amazon Robotics – Mechatronics & Sustainable Packaging (MSP)

Team!

We are looking for an outstanding Senior Program Manager who will develop, implement, and improve customer experience through managing multiple
initiatives as a program for one or multiple of the organizations products.

This person will partner with internal Customers (Operations, Maintenance, Process, Ops Engineering, etc.), external stakeholders (e.g. vendors) and MSP

team members to ensure efficient planning and execution of initiatives, as

well as management reporting.

The primary role of the MSP team is to drive future innovation across all
aspects of Mechatronics and Packaging, across industrial hardwarecontrol
machines such as robotic cells, autonomous vehicles, sortation, packing
technologies and packaging materials. We drive strategic partnerships with key
stakeholders such as Operations, RME, ACES, Supply Chain, Transportation, WW
Design, etc. to ensure we deliver robust products that effectively integrate

into the Amazon Fulfillment network.

The Senior Program Manager - Customer Experience will drive multiple
initiatives as a program, for one or multiple of our products, in order to
exceed the high bar of our customers requirements. This will require close
collaboration with customers (primarily Customer Fulfillment Operations) and

stakeholders (for example ACES, WWDE, Supply Chain, Operations Engineering, Finance).

A successful candidate has previous exposure to Customer Fulfillment and
Industrial Automation, ideally in a warehouse environment, and is able to
drive multiple initiatives simultaneously. They effectively leverage support
from other teams and peers within their own team. Effective verbal and written
communication is a key skill to generate alignment between MSP and other
functions. They will work successfully across multiple large engineering and
operations teams and drive quality across all our products. This candidate
requires strong attention to detail, technical penetration, excellent
communication skills, collaboration, analytical and abstract thinking, time

management and organizational skills.

Key job responsibilities
  • Travel 50% of the time, to capture voice-of-the-customer and anecdotes first
hand, and generate buy-in with customers and stakeholders for initiatives
  • Collaborate with engineering and process teams to drive the delivery of
initiatives
  • Own reporting of their programs, involving and aligning internal & external
stakeholders
  • Work closely with technical leaders and program managers to compose and
influence product improvement roadmap
  • Write effective narratives and present them to Directors and VPs
  • Demonstrate strong program management, organizational, and leadership skills

to facilitate effective, collaborative project meetings

### BASIC QUALIFICATIONS
  • Experience using data and metrics to determine and drive improvements
  • Experience owning program strategy, end to end delivery, and communicating
results to senior leadership
  • Experience in program or project management
### PREFERRED QUALIFICATIONS
  • Masters degree, or MBA in business, operations, human resources, adult
education, organizational development, instructional design or related field
  • Experience leading process improvements
Amazon is an equal opportunities employer. We believe passionately that
employing a diverse workforce is central to our success. We make recruiting
decisions based on your experience and skills. We value your passion to
discover, invent, simplify and build. Protecting your privacy and the security
of your data is a longstanding top priority for Amazon. Please consult our
Privacy Notice (https:www.amazon.jobsenprivacy_page) to know more about

how we collect, use and transfer the personal data of our candidates.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal
opportunity employer and does not discriminate on the basis of race, national

origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with

disabilities who would like to request an accommodation, please visit

https:www.amazon.jobscontentenhow-we-hireaccommodations.

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