Clinical Nurse Specialist Administration Support

As an organisation we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.

Click on this link to find out about our values https://www.uhbw.nhs.uk/p/about-us/our-trust-values

Job overview

An exciting opportunity has arisen for a Band 3 Administrator to work with the Neurology Care Clinical Nurse Specialist team in Bristol Haematology and Oncology Centre.

The successful candidate will have strong administration and organisational skills to be able to support and be an integral member of the team, ensuring the efficient running of the service, along with supporting patients undergoing treatment and follow up for Neurology Cancer ensuring that their appointments and queries are managed.

This role will involve communication with patients and carers, the wider Patient Services team (Treatment Schedulers, Outpatient Coordinators, Medical Secretaries and Clerical Officers), the wide MDT and other specialist services to allow the team to case manage and deliver a well coordinated pathway of care to those accessing the service.

If you meet the role requirements, have a positive attitude and a commitment to personal development and service improvement, and want a role that challenges you, then we would encourage you to apply for this post.

• First port of call for telephone queries for CNS team.
• To liaise with and act as a point of contact for clinical and non-clinical staff via telephone and email
• Typing of all CNS clinic and correspondence letters and filing
• To assist with preparation of the Outpatient clinics, liaising with other Trusts/ departments, chasing results and reports in time for clinic appointments.
• Liaising between trusts to chase scan appointments and to obtain test results in time for clinic appointments.
• Data collecting and recording on local systems.

Working for our organisation

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England.

Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

Detailed job description and main responsibilities

For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.

Person specification

Skills and Abilities

• Effective and polite manner when dealing with people, both face-to-face and on the phone
• Fast and accurate typing speed
• Proven ability to work to appropriate quality standards and meet tight deadlines
• Ability to work with, and support, a range of staff
• Demonstrate excellent organisational and administrative skills
• Proven ability to make decisions as well as use own initiative
• Excellent knowledge of Microsoft Office applications
• Ability to be flexible and adaptable to work demands
• Excellent written/ verbal communication and interpersonal skills
• Strong customer focus
• Ability to deal appropriately with sensitive and confidential information
• Willingness to learn new systems
• Committed to own personal development
• Demonstrate a working knowledge of patient information systems
• Ability to prioritise ensuring effective and efficient workload completion
• Knowledge of medical, anatomical and oncological/ haematological terminology

Knowledge and Experience

• NHS experience in administrative and clerical departments/ or similar secretarial/ administrative experience in a busy customer focussed department
• Experience of dealing with the public both on the telephone and in public
• Experience of working as part of a team and on own initiative

• Comprehensive knowledge of medical record procedures and hospital information systems
• Experience of the patient administration system (Medway)
• Experience of working with the Somerset Cancer Register

Qualifications

• 5 GCSEs level (or equivalent) in English Language and/ or Maths
• IT skills or qualifications to ECDL/ RSA standard
• Word processing RSA III or equivalent experience

• As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we’re meeting our pledge.
• The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.
• UHBW is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.
• To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.
• If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.
• The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
• By applying for this post, you are agreeing to University Hospitals Bristol and Weston NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.
• Please be aware of scams – unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.

IMPORTANT:

Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form.

Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore, please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification

Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.

As a guide interviews should usually take place within 3 weeks of the closing date.

When providing employment reference details, please provide correct work-related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional lead capacity.