[ref. d25913200] Customer Service Administrator

Your new company

This role is crucial in ensuring that our public sector services are delivered efficiently and effectively to the community.

• Respond to customer enquiries via phone and email, providing accurate and timely information.
• Maintain and update customer records in the database.
• Process customer service requests and follow up to ensure resolution.
• Assist in the preparation of reports and documentation for the customer service department.
• Coordinate with other departments to resolve customer issues and improve service delivery.
• Handle complaints and escalate issues to the Customer Service Manager when necessary.
• Monitor and track customer service metrics and provide feedback for continuous improvement.
• Support the implementation of customer service policies and procedures.
• Participate in training sessions and team meetings to stay updated on service protocols and policies.

• Proven experience in a customer service or administrative role, preferably in the public sector.
• Excellent communication and interpersonal skills.
• Strong organisational and multitasking abilities.
• Proficiency in Microsoft Office and customer service software.
• The ability to work independently and as part of a team.
• Problem-solving skills and a proactive attitude.

• Competitive salary and benefits package.
• Opportunities for professional development and career advancement.
• A supportive and collaborative work environment.
• Free parking on site

What you need to do now

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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