Night Guest Service Assistant
Location: Holiday Inn Express London - Park Royal
JOIN OUR FAMILY
At RBH we believe our people are our biggest assets and understand the value in putting you first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!We are passionate about the industry and always on the lookout for new talent to join us on our journey...
A DAY IN THE LIFE OF A GUEST SERVICES ASSISTANT AT HOLIDAY INN EXPRESS PARK ROYAL.
What you'll be doing...
Reporting to the Night Manager and Deputy General Manager, we are looking for someone who enjoys variation and has a flexible approach to their working environment. Interested in learning how each department within the hotel operates? We have got you covered at Holiday Inn Express Park Royal.You can expect to wear many capes throughout your working day including Guest Service Agent, Receptionist, Food & Beverage Assistant and Housekeeping - no shift is the same!
You can expect your working day to include the following.- Assist in the running of the night shift tasks.
- Breakfast set up and cooking to assist the breakfast team.
- Deliver exceptional customer service to all our guests.
- Dealing with the security of the hotel at nights.
Our team are like a family, and we work together to deliver outstanding guest service to our guests by offering timely, efficient, knowledgeable, and truly remarkable service. We are an enthusiastic, authentic bunch of individuals who truly care about teamwork and great service!
WHAT WE NEED FROM YOU
We hire mostly on personality & potential but here are a few of our requirements...
To succeed in the role of Guest Service Assistant you will need the following qualities and skills.- Outstanding communication skills
- Experience within a customer facing role is preferred. No experience? No big deal - we’ll train you up!
- A can-do attitude
- Computer literate with a professional telephone voice
WHAT WE OFFER
You will have access to a benefits package we believe truly works for our people and enhances our overall culture...- Discounted hotel room rates for you and your friends & family
- Extra days holiday for your birthday
- Flexible working arrangements
- Pension
To learn more about our full benefits package, click here to watch our employee benefits video.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com.
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