Office of the Traffic Commissioner Hearing Centre Support Officer

Do you have strong written and verbal communication skills and enjoy working with the public?

Have you got strong organisational and administration skills?

If so, we have an exciting opportunity for 3 Hearing Centre Support Officers and would love to hear from you!

The Hearing Centre Support Officer works within the Office of the Traffic Commissioner (OTC). The Traffic Commissioners (TC) have responsibility for the licensing and regulation of GB based operators of heavy and light goods vehicles involved in international transport, buses, and coaches (public service vehicles) and of those who drive them, the registration of local bus services, adjudication of appeals against the impounding of vehicles operated without a valid operator’s license and other functions.

To work as part of a team providing support for the independently appointed Traffic Commissioner (TC) to enable him/her to undertake their statutory duties in relation to the licensing and regulation of goods and public service vehicle operators and vocational licence holders.

In particular, the role involves the preparation of cases for public inquiry and post hearing case administration. This will ensure the TC and all relevant parties have the required case papers.

The role will include the clerking of public inquiry hearings both at the Hearing Centre and occasional venues away from the Hearing Centre.

We have 1 role available in Birmingham and 2 in Eastbourne.

Your key responsibilities will include, but are not limited to:

• Adhere to the statutory guidance and directions of the Senior Traffic Commissioner and the relevant Operating Instructions.
• Ensure that a complete and properly prepared call up letter and brief is despatched in accordance with OTC procedures and in accordance with the SLA.
• Providing copies of further documentation to the Traffic Commissioner within three days of receipt taking the appropriate action.
• Perform the function of clerk at the public inquiry.
• Prepare complete and accurate appeal bundles in event of an appeal to the Upper Tribunal and taking all appropriate action.
• Take careful account of the data protection legislation and ensuring that there is no unauthorised distribution or publication of personal or sensitive data.
• Deal with telephone and written enquiries in a positive manner taking into account the data protection legislation, delegated authority and the statutory guidance and directions.

For more information about the role and responsibilities please see the attached Candidate Pack.