R2R103107 - 105807 - Customer Support Administrator
Your New Organisation:
Southend on Sea City Council is a Unitary local authority, providing vital services to meet the needs of the local community. We employ around 1,800 staff who are working alongside our partners and local communities to deliver the city vision and make lives better for the people of Southend.
Working for Southend on Sea City Council offers a challenging and rewarding career in local government within a collaborative and innovate environment, with the benefit of flexible working practices to support a positive work life balance. As a Unitary Authority we are responsible for all local government functions ranging from social services, transport, public health and parks through to planning, trading standards, community safety and education, so we offer a wide range of career opportunities.The diversity of our economy and communities and investment in a number of exciting regeneration projects makes our Council a great place to work, learn and make a difference.
Your new role:
Customer Support Administrator with HUB 2 - Sub Hub 1. This role will involve providing administrative support across a range of teams by demonstrating a high level of customer service with day-to-day work tasks. The post holder will be responsible for providing a comprehensive, professional, and personal support to Adult Social Care ensuring tasks are completed or allocated to the relevant individuals.This is an important role and contributes to the local authority being able to fulfil its statutory duties. The role will work in a supported learning environment to develop skills, knowledge and behaviours required for this post. This position is hybrid working with the expectation that you will be on site at least 2 days a week, so a flexible approach is required to meet the needs of the business.
What you'll need to succeed:
Southend City Council are looking for a highly motivated Customer Support Administrator with the necessary transferrable skills, and vision to work within a busy environment. Previous experience in administration is highly essential with the ability to work under pressure, deliver quality outcomes and act as a professional representative of the customer support service.You must be flexible, a good communicator, work effectively as part of a team, proficient at administration including minute taking and computer literate. Knowledge of LiquidLogic would be an advantage but not essential as training is provided.
The successful candidate will also need to ensure that information is always kept highly confidential and secure.
What you'll get in return:
When joining the council, you can enjoy a range of benefits including: 25 days annual leave, flexible working and excellent training and development opportunities. They are committed to ensuring that you are supported in this varied and challenging role with the appropriate level of training.A full list of benefits provided by Southend Council can be viewed on the "Why Work For Us?" tab.
What you need to do now:
If you are interested in this role, please click 'apply online' to forward an up-to-date copy of your CV.
If you would like a copy of either the Job Description please click here
Please note: Applications for this vacancy may close prior to the date advertised above so you are advised to apply as soon as you are able to.
The Council is an equal opportunities employer. We welcome applications, regardless of race, sex, disability, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, age or religion or belief.