Catering Assistant - Tamworth

About Serco

We are innovators, committed to redesigning and improving public services for the benefit of everyone.

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For help with your application please contact 0345 010 4000.

We’re a proud holder of the Gold Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.

• On
• Stoke, ST4 6THFull Time, Monday – Friday 0830 to 1500 hours.

Our core competencies are in risk management, project management, people management, working with the public sector and working safely.

To provide a high-quality food service as part of a team to both patients, staff and clients of the Hospital. Ensuring food service to patients and other customers throughout the hospital are served in a professional manner using the special menus as set by the dieticians and catering user group.

Main Accountabilities:

• Provide and carry out general catering duties and tasks in an effective and efficient manner and in accordance with “best practice” procedures.
• Ensuring that all meals are prepared presented and served correctly to patients in wards following set procedures and standards, liaising with nursing staff.
• Ensure a high standard of both personal hygiene and food handling practices are adhered to.
• Preparing meals for delivery to wards with correct dishes as ordered.
• Disassembling meals from wards and general wash up.
• Ensure all cleaning equipment and chemicals are used following the correct procedures, which includes “clean as you go” and COSHH.
• Ensure the presentation of food is always attractive and to a high standard of service and customer satisfaction.
• Ensure all work schedules are fully implemented in a timely and efficient manner.
• Undertake duties in a safe manner, according to ‘Food Safety Management System’ and ensure that equipment is used and maintained in an appropriate manner.
• Ensure all equipment is checked beforehand, used correctly, cleaned and stored away after use. All mechanical, electrical & physical faults on equipment should be reported.
• Work as part of a team to provide a quality catering service around the hospital site in a friendly and purposeful manner.
• Attend training courses both in
• company and elsewhere to meet and enhance the service of the Department.
• Always ensure a clean and tidy appearance.
• Follow cash handling procedures.
• Co-operate fully in ensuring compliance with the Health and Safety at Work Act 1974.

What you need for the role: Essential Desirable

• Good understanding & comprehension of written & verbal English
• Good numeracy

• Basic Food Hygiene Certificate
• Health & Safety Certificate

• Previous experience in the catering or food services industry operating in a multi-disciplinary environment

• Able to use own initiative
• Receptive to change
• Self motivated
• Good interpersonal and communication skills
• Punctual organised & efficient
• Can deal with interruptions
• Open & honest
• Total commitment to Customer Service
• Acts in a professional manner
• Actively thinks about ways to change their role for the better
• Owns problems & takes responsibility for solving them

• Must live within easy travelling distance of the hospital
• Able to work additional hours often without prior notice and when required.

What we offer:

• Salary: Competitive salaries with annual reviews.
• Pension: Up to 6% contributory pension scheme.
• Holidays: 25 days' annual leave plus bank holidays.
• Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.