Switchboard Operator/Administrator - Days

As an organisation we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.

Click on this link to find out about our values https://www.uhbw.nhs.uk/p/about-us/our-trust-values

Job overview

We are currently looking to recruit a full time shift Switchboard Operator on a permanent contract.

The successful candidate will join a friendly front line team operating a busy acute hospital switchboard. You will need excellent communication and interpersonal skills and be calm in emergency situations.

The full time position is for an operator working on a rotational 2 week shift pattern.

****Previous applicants need not apply****

• As the first point of contact for the telecommunication service of the UHBW Trust, operators are responsible for providing an efficient switchboard/information service 24/7 to all staff and customers of the Trust.
• Carry out all aspects of the responsibilities of an operator in a pleasant, courteous and professional manner at all times.
• Operators will be required to use their own initiative efficiently and accurately when dealing with Emergency/Life and Death procedures and situations outside the parameters of these procedures.

Working for our organisation

Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

Detailed job description and main responsibilities

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

Person specification

Qualifications and Training

• Educated to GCSE Standard or equivalent in English and Mathematics.
• Qualification in IT or proven use of IT packages.

• Knowledge of Data Protection and Patient confidentiality issues.
• Customer Service NVQ.
• Typing/Word Processing Qualification

Knowledge and Experience

• Previous Switchboard/Call Centre experience or Customer focused role.
• Experience of working well within a Team Environment.
• Experience of working under pressure and managing a demanding workload.

• Customer Care.
• NHS Experience.
• Previous work within Emergency Services.
• Shift work/Night work Experience.

Skills and Abilities

• Excellent communication skills including confident/pleasant telephone manner.
• To have used BTS Switchboard and Multitone Bleep system or similar.
• Prepared to train/mentor others.
• Good spelling skills.

• As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we’re meeting our pledge.
• The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.
• UHBW is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.
• To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.
• If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.
• The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
• By applying for this post, you are agreeing to University Hospitals Bristol and Weston NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.
• Please be aware of scams – unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.

IMPORTANT:

Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form.

Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore, please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification

Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.

As a guide interviews should usually take place within 3 weeks of the closing date.

When providing employment reference details, please provide correct work-related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional lead capacity.