Internal Sales Admin

About Our Client

Their solutions have touched millions of lives, earning them a reputation for excellence and trust in the health care sector.

Job Description

Key responsibilities consist of:

• Develop and maintain strong, profitable relationships with key customers, ensuring timely and accurate delivery of tasks and projects.
• Serve as the primary point of contact for designated key accounts, effectively communicating through various channels, including email, phone, and Microsoft Teams.
• Address and resolve customer inquiries, concerns, and issues promptly, ensuring customer satisfaction is maintained at all times.
• Process customer inquiries, orders, and change requests accurately and on time, collaborating with other departments to meet deadlines.
• Assist in financial negotiations with customers and suppliers, including bid management and face-to-face meetings.
• Maintain accurate records and files for all related business activities, ensuring timely and accurate sales reporting.
• Ensure all customer pricing is implemented accurately and on time, with clear communication of pricing changes to relevant departments.
• Identify and explore new customer sales opportunities in line with the company's strategic sales objectives.
• Collaborate with internal teams to ensure timely and effective resolution of customer problems and to enhance commercial and environmental performance.
• Provide training and support to key account users as needed, including customer portals.
• Maintain and issue a 12-week rolling forecast, ensuring clear and timely communication of new business wins, delists, and key volume changes.
• Actively pursue debtors in conjunction with the Customer Service Manager.
• Discuss key account needs within the company to drive continuous improvement.

The Successful Applicant

The successful candidate will possess: * Good communication skills

• Good planning & organising skills and ability to prioritise
• Ability to work within a team as well as on own initiative
• Ability to ensure all outgoing sales correspondence is dispatched promptly.
• Possess a working knowledge of manufacturer systems and documentation handling requirements
• Conduct all transactions with precision and maintain clear records.
• Uphold a consistently professional and courteous welcome for all visitors.
• Enhance the reputation of the business during interactions with others.
• File completed invoiced job card histories and conduct annual archiving of job cards.
• Presentation skills is preferable
• Negotiating skills are preferable
• SAP & necessary order processing knowledge

• Basic salary of £27,000 DOE
• Performance-related bonus & commission
• Fuel car allowance
• Core hours of 8am till 4pm
• Death in service allowance
• Pension contribution
• 28 days standard holiday
• Internal progression opportunities