Guest Relations Ambassador
The Arora Group London
Salary – Competitive
Holiday – 28 days holiday, enhanced after 5 years of service.
But there’s more...- Free meals on duty.
- Uniform offered and dry cleaned.
- Discounted employee friends & family rates at Arora Hotels.
- Food and beverage discounts.
- Christmas gifts and employee parties
- Introduce a friend scheme
- Cycle 2 work scheme.
- UK attraction discounts @ Merlin Entertainments.
- Taste card.
- Life assurance scheme.
- Wage stream.
- Employee assistance programme.
- Arora star employee recognition.
- Long service recognition award.
About us...
Nestled on Greenwich Peninsula, attached to the O2, Intercontinental London O2 embraces a captivating backdrop of the River Thames and Canary Wharf. Our five-star hotel includes 453 bedrooms, a diverse dining selection, spa facilities, state of the art conference and meeting rooms including the UK largest pillar-free ballroom.
A bit about what you will do...
Guest Relations executives in our team are passionate about creating an exceptional experiences for our guests.- Welcoming VIPs, such as heads of state, royalty, and celebrities in a warm, friendly, and professional way.
- Main point of contact for our guests throughout their stay, providing outstanding customer service.
- Promptly and courteously addressing their inquiries, requests, and concerns of our guests.
- Ensuring guest’s stay in the hotel exceeds their expectations.
- providing high quality service comes naturally to you.
- Dedicated to creating memorable experiences.
- Excellent communication skills and a high standard of written and spoken English.
- A smart and professional appearance.
- Most of all, you will have an approachable, positive, and proactive manner.
- 5-star hotel experience in a similar role a real advantage.
Grow with us...
We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
Cycas Hospitality UK LtdLondon
guests closer to the local culture and their stories.
We just opened Hotels in Paris and Barcelona, and planning to open London and two properties in Vienna in 2025.
As Guest Relations Manager will have:
Monitor all front office financial operations...
HiltonLondon
and Guest Relations to ensure all information is communicated efficiently and promptly
• Ensure that communication has been clear and consistent to all shifts
• Control staff dry cleaning and guest laundry in and out of the department
• Update system...
The Arora GroupLondon
for the Executive Housekeeper in her absence.
• Actively follow up on guest incidents and to inform the Executive Housekeeper on the actions taken.
• Liaising with Front Office/ Engineering/ Guest Relations to ensure complete customer satisfaction.
• Actively...