[ref. f92218818] Pathway Coordinator - Plymouth

Job overview

Neurology Department - Pathway Coordinator (Medical Secretary)

An exciting opportunity has arisen for a Pathway Coordinator to join the Neurology team, based on level 10 at Derriford Hospital.

The role is demanding and interesting and will require someone who is flexible and able to work well within a busy environment, has attention to detail skill to manage a variety of tasks to meet deadlines within the service.

We are looking for an enthusiastic, capable and motivated individual to join our team. The post-holder will be working closely with clinical and administrative colleagues to ensure tasks are completed to a high standard to ensure the smooth running of the service.

The ideal candidate must have a flexible ‘can do’ attitude and the ability to use own initiative with excellent communication/interpersonal and IT skills.

***Preference will be given to internal Trust staff, as well as ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***

• The post holder will be responsible for making an active contribution to the management and co-ordination of the work of the clinical office. This will include
• ensuring the delivery of a high quality service to the clinical teams
• enabling the delivery of all access standards
• compliance with administrative process, policy and guidelines.

Working for our organisation

It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.

• - Have knowledge of the latest local and national access standards and targets relevant to the specialty
• To support the proactive management of all relevant waiting lists and target reports, ensuring that patients do not breach their target waits including 2ww patients in accordance with local and national guidelines.
• Ensure that patients are proactively managed and are ‘pulled’ though the administrative systems designed to support their care journey e.g. obtaining diagnostic results for review, DNAs, removal from waiting lists, expediting referrals et
• Ensure that all data quality issues are minimised
• Action data quality and other reports as directed by the Clinical Administration Manager
• Updating databases and audit management where relevant.
• Ensure you follow the Trust’s APN guidelines and any other standard processes within the Trust
• Ensure that all outpatient clinical sessions are booked with appropriate patients in an effective and efficient way who do not require the support of the OAC department
• Ensure correspondence received into the department is dealt with efficiently and effectively
• Attend specialty meetings as required
• Ensure that standard process is followed with regard to the management of clinic cancellations
• Ensure that inpatient and/or day case admissions and theatre bookings are managed in accordance with clinical protocol and Trust policy, where relevant
• Ensure that patients who are on a long-term condition pathway are managed in accordance with clinical protocol and trust policy, where relevant
• Ensure that patient case-notes are managed in accordance with Trust policy
• Ensure that telephone queries from colleagues and from patients are both answered and dealt with in a timely way
• Be fully conversant and comply with all Trust standard processes, policies and guidelines
• Actively contribute towards the achievement of all administrative quality and performance standard
• Take an active role in all processes designed to support the clinical pathway
• To support the management of clinical commitments and the diaries for the relevant clinical team
• Respond in a prompt fashion to all complaints in order to minimise the risk of them becoming more formal, seeking advice where necessary
• Communicate with all levels of Health care staff, including GPs and deal with anxious patients and their relatives/carers with tact, patience and discretion
• Cover colleagues during annual/sick leave. Supervise new staff/students and support colleagues/other staff when required
• Use the Trust IT systems on a daily basis to produce and extract information for patient care
• Provide general administrative support to the clinical team and the clinical pathway as appropriate.

Carry out any other duties as directed by the Clinical Administration Manager/Specialty Co-ordinator.

Person specification

Knowledge & Experience

• Demonstrable proven knowledge of waiting list management
• Demonstrable proven knowledge of patient management systems
• Excellent organisational skills
• Ability to use own initiative
• Ability to resolve conflicting situations
• Able to work within an agreed performance and quality framework

Qualifications

• NVQ level 3 in either business administration or related subject or equivalent demonstrable experience
• Proven OCR III keyboard skills or equivalent

• Proven AMSPAR or equivalent demonstrable experience

PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY INCLUDING YOUR JUNK FOLDER.

If you need support with the online application process or require reasonable adjustments with the application and/or interview process please contact the Recruiting Manager for this post.

We recognise that work life balance is important for our colleagues and so we invite requests from applicants about less than full time/flexible working for our advertised roles. We recommend contacting the manager of the role prior to applying and we commit to giving requests full consideration.

We welcome and encourage applicants who identify with all protected characteristics to apply for our roles. We believe that diversity strengthens our teams and improves our patients' experience. At UHP we aim to create an inclusive workplace and hospital where everyone feels they belong and included.

It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.

Providing false information is an offence & could result in the application being rejected or summary dismissal/police action if an applicant is successful.

This is an automated process & the information will only be used for these purposes prior to your taking up the position with us.

For Doctors Roles:

Unsolicited CVs and Candidate Profiles/Details

University Hospitals Plymouth has a commitment to sourcing candidates directly and as such we do not accept speculative CVs from agencies.

We do, however, work with a defined list of preferred HTE Framework suppliers who may be invited to support us in sourcing candidates for particular roles.

In line with our preferred supplier list, we only pay agency fees where we have a signed agreement in place and an agency has been instructed by a member of the Trust’s Medical Workforce team.

We do not pay agency fees where speculative and unsolicited CVs are submitted to the Trust or Trust employees by any other means than the official route above. Where this is not observed the Trust reserves the right to contact these candidates directly and initiate discussions without payment of any agency fee.

Any candidate details (whether written or spoken) or CVs that are referred directly will not constitute an introduction. The Trust will under no circumstances be responsible for any recruitment fees in relation to these contacts.

Submission of any unsolicited CVs, candidate’s details and/or proposals to the Trust will not be considered further and will be deemed evidence of full and unlimited acceptance of this Agency Protocol.

In order to establish and maintain good working relationships with the Trust’s agency suppliers, we ask that this Protocol is adhered to and thank you for your co-operation.