Account Manager

Work schedule: 39 hours per week, Monday to Friday

The successful candidate will join Debar at an exciting juncture, as the business embarks on an ambitious growth journey, both in the UK and internationally, supported by a pipeline of innovative new products.

• Process a high volume of customer orders using Sage 200
• Handle administrative tasks such as order tracking, updating CRM systems, and generating reports.
• Handle customer card payments
• Proficient in the navigation of the sales tracker (Insight data)
• Provide timely and effective solutions aligned with customer needs.
• Key account management - Build and maintain strong relationships with existing clients, offering support and addressing their needs.
• Provide excellent customer service, acting as a main point of contact for customers
• Conduct soft sales with current customers, identifying opportunities for additional products or services

• Present ideas, initiatives, and opportunities to encourage the continuous development of people, systems, and procedures within the sales team.

• Communicating to clients clearly and addressing their concerns and resolving any conflicts that arise
• Collaborate with other departments such as purchasing and logistics to ensure seamless customer experience
• Communicate important feedback from customers internally.

• Familiar with Sage
• Solid customer service attitude with excellent negotiation skills
• Excellent communication and interpersonal skills
• Analytical skills with a problem-solving attitude
• Basic sales skills, with the ability to engage in soft selling
• A proactive attitude towards problem-solving and client relationship building
• Ability to handle multiple tasks and prioritise effectively
• Strong organizational and administrative skills, with attention to detail
• Team Player
• Analytical approach to problem solving
• Hands on approach and used to working in a face paced environment.
• Flexible & open approach to learning and development

• Customer service background
• Level 2 or 3 Diploma in Business and Administration
• Knowledge of insight data
• Experience in the Bi-fold market

• 30 days holiday
• Extra days awarded for long service
• Birthday day off
• Cycle to work scheme
• Free on- site parking