Team Administrator
Job overview
An exciting opportunity has arisen for an experienced administrator to join NHS Talking Therapies Southampton Steps2Wellbeing on a fixed term contract until March 2026. The service offers a range of evidence based talking therapies for common mental health problems.
The service provides a range of Step 2 and Step 3 psychological therapy options including Low and High Intensity CBT, Psycho-educational groups and Counselling.
We need a full time and part time Team Administrator. The full time candidate will be working Monday to Friday with Saturdays and evenings by rota, and the part time candidate will be working 22.5 hours per week with evenings and Saturdays by rota.The individual will be able to ensure a confidential, efficient and comprehensive administrative service is provided to the Steps2Wellbeing clients and staff. You will be able to evidence a flexible response to service needs and the ability to think creatively.
Experience of working to deadlines, on your own initiative and maintaining strict confidentiality are also essential.
The successful applicant will need to be able to work one evening shift per week (12-8pm) and Saturdays on a rota basis.
Training will take place in the office, but once trained, this post will be split between home working and office cover in Southampton.
Main duties of the job
This is an excellent opportunity for people with the appropriate skills, including the ability to manage a high volume of calls, occasionally handle distressed clients and provide a high level of customer care, to join a highly motivated and committed team.
The successful applicants will be enthusiastic, self-motivated and hard-working. You will have good customer care communication skills, an excellent telephone manner, attention to detail, the ability to cope with complex tasks using a database which requires input and questioning of client information and previous experience of working in a busy office environment.You must be able to work accurately under pressure, whilst remaining calm and courteous and be able to work well as part of a team.
Employment in this post requires a Standard Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of. Applicants who subscribe to the DBS update service are able to present a valid DBS certificate instead of requiring a new check.
Working for our organisation
At Dorset HealthCare we’re on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We’re a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.We do things differently here – it’s one of the reasons the CQC rated us ‘outstanding’ in 2019.
Do you want to work in a vibrant and busy city with stunning national parks on it's door step. Southampton hosts a wide range of events, from sports to culture throughout the year. It has great transport links including rail, coach and close links to the M3.If you fancy further afield, Southampton has its own international airport, and cruises leave regularly from the ferry terminals. The delightful Isle of Wight is only a short ferry ride away.
Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome and can be authentic.
Working with us you’ll be part of a strong team, challenge yourself, build a career, and teach us what we don’t know. And you’ll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.
Detailed job description and main responsibilities
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.
As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support.If you would like or know of anyone who would value this support, please do contact [email protected]
Person specification
Educational Requirements/Qualifactions
Essential criteria- GCSE level English Language or equivalent
- ECDL
- RSA 3 Keyboard skills and word processing
Skills/Experience/Knowledge base
Essential criteria- Experience of working within a similar office environment
- To show understanding of patient confidentiality
- Well developed skills in communicating effectively with clients and other professionals within and outside the NHS
- Good time management skills e.g. To be able to work to tight deadlines
- Good organisational skills and ability to organise own workload
- Must be computer literate
- Good standard keyboard skills and knowledge of Microsoft Office
- Proficient in MS Word and MS Excel
- Ability to maintain sustained concentration.
- Knowledge of working within a team
- Knowledge of NHS organisation and protocols.
- Knowledge of IAPTus
Personal Qualities
Essential criteria- To be responsible for representing the Trust in a professional manner at all times and be able to demonstrate reasons for confidentiality.
- Professional manner in dealing with emotive material and challenging behaviour from clients.
- To be adaptive and flexible when undertaking new challenges.
- Demonstrable skills in written and spoken English, adequate to enable the post holder to carry out the role effectively.
- Willing to undertake further training as required by the Trust to ensure Health & Safety standards are met.
- Ability to work on own initiative whilst being a team player
Business Travel
Desirable criteria- Subject to the provisions of the Equality Act, able to travel using own vehicle on Trust business.
At Dorset HealthCare we want to offer all our staff the opportunity to work flexibly, putting health and wellbeing first, whilst continuing the delivery of excellent patient care. Flexible working looks different for everyone and we welcome applicants to discuss flexible working opportunities with the recruiting manager.
What working for us will provide:
- 27 days of annual leave, rising to 33 over ten years (for staff on Agenda for Change terms and conditions)
- Excellent NHS pension scheme
- Health and wellbeing services
- Flexible working options, including family-friendly hours
- Free training and one-to-one career coaching to reach your career goals
- Preceptorship programme for newly qualified nurses and AHPs
- Access to nine staff networks – have a voice and transform our Trust
- Relocation costs where applicable
- Salary sacrifice scheme opportunities – including childcare vouchers, car lease and cycle scheme, home technology equipment, and buying annual leave
- NHS discounts to save on your shopping, gym membership and more
Visit our careers website to learn more about our culture, staff stories, benefits, development programmes and opportunities.
What you need to do:
Before applying for this post, please do ensure that you have read the job description and person specification requirements. If you think you have everything we're looking for, then we'd love to hear from you, alternatively if you would like more information about the role please do not hesitate to contact us.
Regrettably, we are not able to offer sponsorship for all our job roles. If you attempt to apply for a role that we do not offer sponsorship for, you will receive notification of this at the time of starting your application and you will not be able to proceed.At this point, we wish to thank you for your interest in working for us and apologise we cannot take your application any further.
Please note that from January 2021, to work in the UK candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship unless you have permission to work via another route. Further guidance can be found on the gov.uk website. It is vital that you provide full and accurate details of your current immigration status on the application form.Overseas applicants applying for entry clearance into the UK must present a criminal record certificate from each country they have resided in continuously or cumulatively for 12 months or more in the past 10 years. Guidance can be found here Criminal records checks for overseas applicants - GOV.UK (www.gov.uk)