Clerical Officer/Receptionist
Job overview
An exciting opportunity has arisen for an enthusiastic individual to undertake the role of Clerical Officer/Receptionist within our health centres. As a member of the administration team you will ensure a high quality reception and efficient administration service is provided to staff and patients.This post is based at Park House but the post holder will also be required to work at other bases in the immediate area and other sites across Nottinghamshire.
Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The cost of the DBS application is £26.40 (standard) or £54.40 (enhanced), this cost will be deducted from your salary over the first 2 months of employment.
You are encouraged to enrol for the DBS Update Service. An annual fee of £16 per year applies.
Main duties of the job
You will be required to have good written and verbal communication skills as the role entails liaising with staff, clients and other agencies at all levels. You may be required to work at other health centres across the county so ability to travel a necessity.
Working for our organisation
Nottinghamshire Healthcare employs over 10,000 colleagues who help #MakeADifference every day. We provide intellectual disability, mental health, community health, forensic and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire and South Yorkshire.Care is delivered from over 120 sites within the community from acute settings and across low, medium and high secure environments including prisons.
As one of the largest mental health and community trusts in the East Midlands and one of the biggest employers in Nottinghamshire. We are also home to national and regional services such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.
We are committed to flexible and agile working, including the opportunity to join our bank.
Your health and wellbeing is our priority and as such we invest significantly in this via our in-house Occupational Health Service, Staff Counselling Service and Health and Wellbeing Team.
We offer a number of employee-led staff networks, including Equality, Diversity and Inclusion (EDI) groups, our Green Champions Network, Freedom to Speak Up Network. Health and Wellbeing Champions Network and Menopause Champions. We provide care to a diverse range of communities and are passionate about supporting diversity and inclusion in the Trust.
If you believe in our values of Trust, Honesty, Respect, Compassion and Teamwork, then we would love to hear from you!
#TeamNottsHC
Detailed job description and main responsibilities- To participate in the provision of a welcoming and confidential reception service to clients, staff and visitors.
- To participate in the provision of an efficient clerical support service to clinical and managerial staff.
- To provide administrative support and undertake clerical duties requested by managerial and clinical staff within the health centre.
- To provide reception duties at the health centre for staff and patients.
- To deal with requests, incoming calls and enquiries and forward onto the relevant personnel as appropriate.
- To book and notify patients of appointments.
- To type reports and correspondence.
- To implement and maintain adequate filing and follow up systems.
- To undertake general clerical duties including the collection, distribution and posting of mail.
- To ensure that manual and electronic records are maintained and up to date, including filing of documents in health records and facilitating the smooth and timely transfer of records in and out of the area as required
- Provide members of the public with supplies available from the health centre.
- To travel to and work from other bases within the organisation to carry out administration support.
- To provide any other duties as delegated by the Centre Manager
In these circumstances the Trust would not, therefore, be able to sponsor for a Skilled Worker/Health & Care visa.
Applicants requiring a Skilled Worker Visa can determine the likelihood of obtaining a Certificate of Sponsorship against the relevant criteria here https://www.gov.uk/skilled-worker-visa
Person specification
Qualifications
Essential criteria- NVQ Level 2 or equivalent
- Minimum OCR/RSA II typing/word processing or equivalent
- ECDL or equivalent
Experience
Essential criteria- Customer service experience
- Experience of working in an office environment
- SystmOne or RiO
Skills
Essential criteria- Good verbal / written & communication skills
- Excellent IT skills and knowledge of IT systems
- Excellent telephone manner
- Ability to work as part of a team
Knowledge
Essential criteria- Awareness of confidentiality requirements (GDPR)
Values and Behaviours
Essential criteria- All colleagues are expected to demonstrate at interview that they act in line with Nottinghamshire Healthcare NHS Foundation Trust Values: Trust Honesty Respect Compassion Teamwork
- All colleagues are expected to demonstrate an understanding of and commitment to Equality, Diversity and Inclusion (EDI) and how it applies to their role. The Trust’s expectations are highlighted within our EDI Policy, and associated EDI and Human Rights legislation
- We reserve the right to close the post early once we have received a sufficient number of applicants.
- The Trust believes in treating everyone with dignity and respect and encourages applications from all sectors of the community. We guarantee an interview to candidates with disabilities who meet the minimum essential criteria.
- In submitting an application form, you authorise Nottinghamshire Healthcare NHS Foundation Trust to confirm from your previous or current NHS employer and other prior employers; previous NHS service details and personal data held about you. This data will be transferred using NHS Electronic Staff Record and third party systems via an automated process and only used for the purposes of obtaining and maintaining accurate employment records, should you be appointed to the post. Should you require any further information please refer our Privacy Policy shown on the Trust website, please click here for more information.
- For eligible posts, DBS disclosures are mandatory before commencement of employment. If you are in a position that is deemed a regulated adult and/or child care role, you will not be able to start your employment until we have received a satisfactory DBS Disclosure. The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Convictions which would otherwise be considered as 'spent' will also be checked as part of an Enhanced DBS Disclosure.