Soft Services Account Manager

Soft Service Account ManagerMonday - Friday RoleUp to £46,000 per annum (DOE)

Integrated facilities management services with a purpose. We’re here to make workplaces better, cultivating working environments that energise, inspire and attract talent across all sectors. Our ‘people and planet first’ approach prioritises the aspects of FM that make the biggest operational impact, affording businesses more time to focus on what truly matters.

Responsibilities include:

• Develop and deliver continuous improvement plans
• Development and management of labour strategy in line with contract specifications
• Delivery of all HSE requirements both contractually and legislatively
• Management of required licenses
• Monitor and measure contractual and internal KPI’s, identify and develop continuous improvements.
• Manage our Hard Services contractor to deliver all Planned and reactive Maintenance.
• Produce detailed reports to demonstrate compliance and manage risk reporting.
• Achievement of financial budgets
• Production and maintenance of continuity and emergency plans
• Sub-Contractor adherence to client and company policy
• Develop and maintain strategy for growth and retention
• Develop and implement the governance and communication strategyService lines include: Cleaning, Security, Reception, Mailroom, Water, Grounds Maintenance, Catering & Pest Control

• 3 years’ experience in Cleaning, Security and Catering
• 2+ years’ experience in management of a P&L
• Experience of managing 3rd party contractors along with experience of self-delivery of services
• Excellent communication and presentation skills
• Demonstrable financial acumen
• Excellent management skills
• Have a proven track record of client / customer satisfaction
• Driving License
• SIA Licence holder Desirable
• Formal FM accreditation / qualification (IWFM) or working towards
• Experience of managing Hard ServicesWe ensure you/'re rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
• Financial wellbeing programme and preferred rates on salary finance products
• Aviva Digicare – Free annual healthcare check
• Medicash – Discounted health cash plan providing cash back on a range of medical treatments including Dental, Optical and Consultant appointments for you and your family.
• Pension scheme and Life Assurance
• Employee Assistance Programme
• Holiday purchase scheme
• Sharebuy Scheme
• Recognition awards including Be a Star peer recognition and Long Service Awards
• Employee networks created and led by employees for employees
• Exclusive Benefits & Wellbeing site (Perks at Work)
• Entertainment, Health & Wellbeing and Travel discounts
• Shopping discounts – Save up to 15% at high street and online stores by purchasing Shopping Cards
• Vodaphone discounts
• On-going training & development and career pathwaysYour workplace, but better. Whether you’re a cleaning operative, security specialist or part of our chef brigade, we work together as a cohesive team with a shared focus – to deliver great service and a seamless experience for our clients. In return, we’ll support, coach and guide you as an individual so you can truly shine, whatever your role. Explore our current opportunities today and unlock your full potential!

Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength!

Please note that we reserve the right to remove this advert prior to the advertised date, dependent on the level of response received. You are therefore advised to apply at your earliest convenience.