[ref. v55602202] Customer Service Operative
Location: Droitwich
Contract Details: Temporary to Permanent Opportunity, Full-time (40 hours per week), Monday to Friday 07:45-16:45 (1-hour unpaid break each day)
Salary: £11.73 per hour (£24,400 per annum)
About Our Client:
Our client, a well-established provider in the Storage & Distribution industry, is seeking a Customer Service Operative to join their team in Droitwich. They are a highly successful, well-established family owned business who are extremely proud of their history!The business has always aimed to be at the forefront of the logistics sector reflected by a series of first's and industry awards. As a Customer Service Operative, you will play a crucial role in supporting the Customer Service Manager and ensuring the smooth daily operation of the department.
Benefits & Perks:
- Weekly pay
- Holiday pay
- Well-being support
- Eye-care vouchers
- Employee discounts
- Free on-site parking
Responsibilities:
- Assist the Customer Service Manager in covering the Goods-In desk, including the booking-in and processing of deliveries and collections, following strict health and safety protocols.
- Liaise professionally with customers, drivers, transport planners, hauliers, and colleagues, ensuring accurate and timely provision of documentation for a smooth service.
- Work collaboratively with a team to achieve operational performance targets and goals.
- Adhere to all company procedures and perform all necessary tasks in a timely manner.
- Input customer data accurately using relevant systems to maintain accurate records.
- Support the management of the internal system, specifically ISO9001, and ensure all relevant systems are updated.
- Assist the Customer Service Manager and Senior Leadership Team in delivering exceptional customer service.
- Perform general office administrative duties as required.
- Adhere to health and safety processes, conducting regular checks to minimise risks.
- Establish and maintain effective communication with the Customer Service Manager, Senior Leadership Team, customer service team, and personnel from other departments.
- Investigate and resolve customer queries, escalating when necessary.
- Assist in producing corrective action plans and initiating remedial action when there is non-conformance to systems.
- Raise accurate invoices within required time-frames for each customer.
- Provide recommendations for improving working practises and procedures.
- Maintain a high standard of personal appearance and hygiene.
- Behave professionally at all times.
- Show flexibility towards start times and working hours, occasionally working unsociable shifts.
- Undertake any other reasonable duties as required.
Essential Skills, Qualifications, and Experience:
- Previous clerical/administrative experience preferable, with some understanding of stock control.
- Experience of working in a team in a busy office environment.
- Clear communication skills and a good telephone manner.
- Ability to establish effective working relationships.
- Awareness of health and safety.
- IT literate, competent with WMS and Microsoft Office, particularly Excel.
Desirable Skills, Qualifications, and Experience:
- Experience in all aspects of Customer Service.
Technologies:
- WMS (Warehouse Management Systems)
- Microsoft Office, particularly Excel.
If you are interested in this position please apply or call Adecco Worcester on 01905 732790. If you have not received a response within 48 hours of applying, please assume you have not been shortlisted this time.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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