Sales Support Executive

This is a fantastic opportunity to work for a growing London-based IT Managed Services Provider.

The primary focus of the role is to support the directors with the sales and administration operations.

The key responsibilities are:

• Customer service: Addressing customer requests, answering questions for prospective clients and providing information about our services.
• Administrative tasks: Maintaining customer records, managing sales leads, and processing orders.
• Communication: Providing well-written and professional communications via email ,telephone and video calls, or in-person.
• Job Tracking: Tracking jobs and scheduling as well as assisting with our Technician dispatch calendar management.
• Knowledge Transfer Once you have been fully trained on our in-house CRM system, you will help to familiarise new team members with the system.
• Reporting: Generating reports to help the sales and engineering teams’ efficiency.
• Process improvement: Recommending improvements to our working practices to increase efficiency and working with the team to implement these improvements.

Key skills required:

• Strong verbal and written communication skills
• Strong listening skills
• Attention to detail
• Ability to work autonomously
• Meeting deadlines
• Computer literacy - especially Microsoft Outlook, Word and Excel.
• Reporting skills
• Good organisation skills

The role is full-time and will be working from home.

Good luck!