Mortgage Administrator Supervisor - must have exp

• Leicester / Ipswich / Turvey (multi-site role)

Are you an experienced administrator with a passion for leadership and delivering outstanding customer service? We're looking for an Administration Supervisor to support the day-to-day running of a busy mortgage and protection administration team.

This is a fantastic opportunity to step into a leadership role where you'll play a key part in driving performance, developing people, and ensuring a smooth customer journey from application through to completion.

The Role

You'll support the Administration Team Manager in leading a team of Case Handlers, ensuring applications progress efficiently while maintaining exceptional service standards.

Key responsibilities include:

• Managing and motivating a team to achieve performance targets and SLAs
• Supporting mortgage and protection cases from submission through to completion
• Communicating effectively with advisers, customers, lenders, solicitors, and other stakeholders
• Ensuring all documentation is accurate, complete, and submitted on time
• Monitoring case progress and keeping stakeholders informed
• Delivering coaching, feedback, and regular 1:1s to develop team members
• Maintaining compliance with regulatory requirements and data protection standards
• Contributing to a positive team culture and leading by example
• Deputising for the Administration Team Manager when required

What We're Looking For

Experience:

• Previous experience in an administrative leadership or supervisory role
• Background in financial services (mortgages and/or insurance preferred)
• Experience working with multiple stakeholders

Skills & Attributes:

• Strong leadership and team development skills
• Excellent communication and organisational abilities
• High attention to detail and a methodical approach
• Ability to prioritise and manage multiple workloads
• Customer-focused with a proactive, solution-oriented mindset
• Resilient, adaptable, and motivated to drive results
• High level of integrity and professionalism

• Opportunity to lead and shape a high-performing team
• Varied and fast-paced role with real impact on customer outcomes
• Supportive environment with opportunities for development
• Multi-site exposure across the business

• Travel between sites is required, including occasional overnight stays

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