[ref. r81332522] Customer Service Advisor - E3 Recruitment

We are currently seeking a Customer Service Advisor to join a leading national manufacturing business in the Ravensthorpe area of Dewsbury.We are currently seeking a Customer Service Advisor to join a leading national manufacturing business in the Ravensthorpe area of Dewsbury.

• Salary of £24,000
• Full-time permanent position
• Hours of work – Monday to Friday 8:30am – 5pm
• Hybrid working – opportunity to work 1 day at home after training completed
• 10 matched pension
• Full access to employee assistance Programme
• Access to high-street retail discount platforms
• Job security and personal development within a market-leading, international manufacturing organisation.Main duties of the Customer Service Administrator:
• Fast, easy and hassle-free provision of information to customers including price, lead-time, order status, product information and alternatives
• Perform accurate and efficient order entry, converting the customer’s requirements into the ordering software
• Close liaison with customers, commercial, production and logistics partners to meet and exceed customer needs
• Handle customer complaints and escalate issues as necessary to ensure swift resolution
• logging, investigation, resolution and remedial actions
• Manage call offs, partial shipments, and back orders until orders are completely fulfilled
• Build and maintain product knowledge and develop team resource banks for product, process, customers and FAQs.

• Previous experience in a customer service or administrative role, preferably in a manufacturing or similar industry
• Great interpersonal skills, both written and verbal, with a professional and courteous demeanour
• Proactive view to manage and take ownership of order from inception to delivery
• Working Knowledge of Windows based IT Systems
• Ability to multitask and prioritise tasks in a fast-paced environment
• Excellent organisational skills and attention to detail
• Flexibility to adapt to changing priorities and responsibilitiesIf interested, please apply now